Technical Documentation Manager

Primary Duties and Responsibilities

• Lead, motivate, and support cross-functional teams, ensuring all requirements are met on schedule and within budget by monitoring costs and resources to ensure efficiency.
• Lead the review, analysis and evaluation of technical documentation requirements.
• Manage training readiness for production deliveries, aligning content with roadmaps, and release cycles.
• Conduct needs assessments and ensure content meets user and customer requirements.
• Perform level of effort evaluations to assess task scope, resource requirements and estimated completion timelines in support of project planning and execution.
• Identifies potential risks and creates contingency plans to keep projects on track.
• Monitor, evaluate, or record training activities or program effectiveness.
• Develop alternative training methods if expected outcomes are not met.
• Complete post-training activities to ensure customer receives all information relevant to the students’ completion, assessments of learning, operational issues/challenges that were encountered/addressed, and budget.
• Ensures technical documentation deliverables meet quality standards and project requirements.
• Serve as the primary point of contact and “face” of the delivery teams to the customer.
• Build and maintain strong, trusted customer relationships.

Qualifications

• Education: Master's Degree in Education, Psychology or related Training Systems discipline.
• Experience: 10 years of professional service of which 5 years managing cross functional teams related to technical documentation/training.

Benefits

• Medical Benefits: Choice of two medical insurance programs through Blue Cross & Blue Shield.
• Dental Benefits: A best in class Dental Insurance Plan through Delta Dental.
• Vision Benefits: An excellent Vision Benefit providing discounts and allowances for prescription glasses and contact lenses.
• Retirement Benefits: A qualified 401(k) Retirement Savings Account with a generous employer matching contribution up to 8% of your eligible compensation.
• Life Insurance Benefits: Employer paid Life and Accidental Death & Dismemberment Insurance equal to your annual salary.
• Supplemental coverage is available for you and qualified family members as well as Supplemental Short-Term and Long-Term Disability Insurance.
• Ten (10) Paid Holidays per year (including 2 floating Holidays), a generous Paid Time Off (PTO) program;
• Tuition Reimbursement, and Referral Bonuses.