Technical Director - On Campus Position

Summary

Under the general direction and supervision of the Vice President of Information Technology (VPIT), the Technical Director is responsible for the overall planning, organization, maintenance, management, and execution of the technical aspects of the campus‑wide information technology infrastructure. This role does not sponsor work visas.

• College’s Computer Data Center
• Storage Area Networks
• Network Attached Storage
• Computer networks (wired and wireless)
• Network closets
• Servers
• Storage solutions
• IP devices
• Internet‑of‑Things (IoT) devices
• Virtual environments
• Databases
• Cloud‑based computing
• Desktop and laptop computing
• Printers and scanners
• Backup solutions
• Disaster recovery solutions
• Business continuity
• Help desk applications
• Email solutions
• Office 365 tenants
• IT security
• Microsoft Solutions
• Encryption solutions
• Inventory management
• Other associated hardware and software

The Technical Director provides leadership and management to IT personnel—including Network Engineers, Technicians, System Administrators, Database Administrators, Programmers, Help Desk Analysts, Web Developers, and other support staff—both in‑house and outsourced. The role supports the VPIT, the Chief Information Security Officer (CISO), and the Executive Director of Applications (EDA) in coordinating, implementing, organizing, and managing the College’s infrastructure and related services, with a strong focus on security, compliance, and technical excellence.

Essential Duties and Responsibilities

• Manages a team of IT professionals responsible for deploying, maintaining, and supporting Texas Southmost College’s IT infrastructure and operations.
• Provides leadership to IT infrastructure engineering and operations teams, fostering a service‑oriented culture to support application and development engineering teams.
• Acts as a culture leader with a sharp focus on career and skill development.
• Develops and maintains a comprehensive IT infrastructure and operations strategy aligned with Texas Southmost College’s objectives.
• Meets with industry vendors to review new and existing software and hardware solutions that promote best practices operationally and strategically.
• Manages vendors and service providers to ensure delivery of contractual and implied objectives supporting the College’s strategic and operational goals.
• Assists the VPIT with the development and management of the College‑wide Information Technology budget process.
• Leads enterprise IT compliance and cybersecurity best‑practice initiatives as directed and recommended by the CISO.
• Reviews, identifies, and resolves systematic service‑related issues.
• Prioritizes service improvement requests and identifies gaps for future functionality.
• Communicates with College personnel via system‑wide communiques regarding infrastructure matters, changes, projects, issues, downtime (planned and unplanned), news, and general dispositions as required.
• Partners with other leaders to implement and maintain IT strategies across all levels.
• Ensures the College’s IT systems and applications are secure, reliable, available, and efficient in accordance with directives and recommendations from the CISO.
• Identifies and implements automation opportunities to streamline processes and improve efficiency.
• Leads IT infrastructure changes and projects using established change‑management and project‑management best practices.
• Oversees the execution of change‑management and project‑management processes, fostering a culture of continuous improvement.
• Develops and implements policies and procedures governing IT infrastructure and operations, including disaster recovery and cloud infrastructure management.
• Reviews service delivery targets, service level agreements, and objectives to maintain effective customer provision.
• Establishes processes for monitoring, troubleshooting, and resolving production incidents efficiently.
• Monitors infrastructure technology services, providing regular updates to the VPIT and other senior leadership as required.
• Monitors infrastructure technology security, providing regular updates to the CISO, the VPIT, and other senior leadership as required.
• Maintains a safe, clean, and confidential working environment consistent with OSHA, HIPAA, and HHC standards.
• Monitors and evaluates system security, backup, and recovery procedures in partnership with the CISO.
• Establishes a Network Operations Center (NOC) for the Information Technology Department.
• Interviews, hires, orients, trains, evaluates, disciplines, and when necessary recommends discharge of department personnel reporting to them.
• Approves timesheets and PTO requests for IT staff.
• Assists in setting goals and expectations for staff.
• Provides direction to staff regarding sensitive or complex work, resolves complaints, and responds to inquiries regarding department operations.
• Pursues professional development through internal and external courses, maintaining required professional credentials, licensing, and continuing‑education hours as dictated by IT infrastructure standards.
• Participates collegially in discipline‑specific activities developed for IT personnel, as appropriate.
• Attends the workplace regularly, reports to work punctually, and follows a work schedule that may include evenings or weekends.
• Uses interpersonal skills and sound judgment to decide how duties and responsibilities are completed among coworkers, supervisory chain, faculty, staff, students, and customers.
• Supports the values and institutional goals defined in the College’s Strategic Plan.
• Completes duties and responsibilities in compliance with college standards, policies, and guidelines.

Physical Demands

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects,