Technical Director

About Ecoverse

Ecoverse is a national distributor of environmental and recycling equipment, holding exclusive distribution agreements with leading overseas OEMs and manufacturing partners. We supply dealers and end customers with high-performance recycling machinery, backed by responsive parts, service, and sales support.

Position Summary

The Technical Director serves as the critical link between Ecoverse and its overseas factories and OEM partners, translating manufacturer expertise into internal capability. This role is responsible for building and strengthening technical communication across the Sales, Parts, and Service departments, ensuring that knowledge gained from manufacturers is captured, standardized, and distributed throughout the organization.

Key Responsibilities

• OEM & Factory Liaison - Serve as primary technical point of contact with overseas factories and OEM partners. Coordinate on product updates, technical bulletins, specification changes, and engineering support. Manage escalation of complex technical or warranty issues to manufacturers and track resolution.
• Travel to factories/OEM sites as needed for technical reviews, audits, and training sessions

Training & Knowledge Transfer

• Develop and deliver technical training programs for internal staff (Sales, Parts, Service) and external dealers. Translate manufacturer technical documentation into accessible internal training materials, SOPs, and reference guides. Build a structured onboarding/training curriculum for new technical and sales hires. Coordinate factory-led training visits and certifications for service staff.

Cross-Departmental Communication

• Create and maintain a centralized technical knowledge base accessible to all departments. Facilitate information flow so Sales can accurately represent product capabilities, Parts can anticipate demand, and Service can resolve issues efficiently. Lead recurring cross-functional meetings to align on product issues, field feedback, and recurring technical themes.

Process & Efficiency Improvement

• Identify gaps in technical knowledge or communication that impact dealer/customer satisfaction. Develop feedback loops from field/service data back to OEMs to drive product improvements. Support development of internal technical documentation, troubleshooting guides, and FAQs. Monitor and report on KPIs related to training effectiveness, response times, and issue resolution.

Qualifications

• Bachelor's degree in Engineering, Industrial Technology, or related field (or equivalent experience)
• Experience in technical roles within heavy equipment, recycling, construction, or industrial machinery industries
• Experience working directly with international manufacturers/OEMs
• Demonstrated ability to train and communicate technical concepts to non-technical audiences
• Strong cross-functional collaboration and project management skills
• Willingness to travel domestically and internationally
• Proficiency with CRM/ERP systems and knowledge-base/documentation tools

Key Competencies

• Technical fluency in mechanical/hydraulic equipment systems
• Cross-cultural communication (international OEM relationships)
• Process-oriented mindset with a focus on measurable efficiency gains
• Strong facilitation and presentation skills

About Alta Culture

Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

What We Look For

• A cultural fit with our organization
• A great attitude that embraces mutual respect and delivers a consistent high energy level that exudes a passion for excellence
• A skill set with a high aptitude for the position and a continual focus on investing in one’s profession through additional training and learning

Other Opportunities

If you are interested in other opportunities at Alta Equipment Group, please visit our careers page at altg.jobs.

About Alta

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!