Technical Delivery Manager

We are seeking an experienced Technical Project Manager to lead offshore delivery and operational governance for a large-scale enterprise cloud infrastructure and application support environment. The role will manage complex hybrid ecosystems spanning CloudOps, Infrastructure, Database Operations, DevSecOps, Command Centre, and Application Support teams supporting business-critical Insurance platforms.

About the role

The candidate should possess strong technical acumen, operational leadership, stakeholder management, service governance, and transition experience. The environment includes Azure cloud, on-prem infrastructure, mission-critical insurance applications, observability platforms, ITSM processes, and 24x7 support operations. Relevant enterprise capabilities include CloudOps, DBA operations, and Command Centre functions supporting monitoring, incident management, and operational continuity.

Responsibilities

• Program & Project Leadership
  • Drive end-to-end delivery of cloud infrastructure and application support programs.
  • Manage multiple workstreams including CloudOps, Infra Operations, Database Services, DevSecOps, SRE, and Command Center.
  • Develop project plans, transition roadmaps, milestones, dependencies, and risk mitigation strategies.
  • Ensure successful execution of transition, onboarding, knowledge acquisition, reverse shadow, and go-live activities.
  • Lead governance reviews, steering committee meetings, and executive reporting.
• Cloud Infrastructure Management
  • Oversee enterprise-scale Azure and hybrid infrastructure operations.
  • Coordinate cloud modernization, migration, automation, HADR resiliency, and observability initiatives.
  • Drive operational improvements through Infrastructure as Code, automation, and process standardization.
  • Ensure infrastructure availability, performance, security, compliance, and capacity management.
• Infra and Application Operations
  • Manage support and operational readiness for insurance domain applications.
  • Coordinate L1, L2, and L3 support teams for business-critical platforms.
  • Ensure adherence to SLA, OLA, regulatory, and compliance requirements.
  • Drive root cause analysis, problem management, and operational excellence.
• Command Centre & Service Management
  • Lead 24x7 Command Centre operations, monitoring services, and incident governance.
  • Oversee Major Incident Management (MIM), Problem Management, Change Management, and Service Reviews.
  • Manage operational dashboards, management escalation matrices, and service reporting.
  • Drive continuous improvement initiatives focused on reducing operational risk and improving service stability.
  • Ensure effective collaboration across support towers and stakeholder groups.
• Team Leadership
  • Manage large offshore teams across multiple technology towers.
  • Drive resource planning, onboarding, skill development, succession planning, and team utilization.
  • Establish governance processes, shift operations, service readiness, and operational controls.
  • Work closely with customer stakeholders, onsite teams, vendors, and third-party partners.
• Governance & Stakeholder Management
  • Interface with executive leadership, customer IT leadership, application owners, and business stakeholders.
  • Present operational health, risks, mitigation plans, and transformation opportunities.
  • Manage project financials, resource forecasts, budgets, and utilization metrics.
  • Ensure compliance with audit, security, and regulatory requirements.

Benefits

• Comprehensive Medical Plan covering medical, dental, and vision
• Short-Term and Long-Term Disability Coverage
• 401(k) Plan with company match
• Life Insurance
• Vacation Time, Sick Leave, and Paid Holidays
• Paid Paternity and Maternity Leave

Pay

The range displayed reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location, job level, and additional factors including job-related skills, experience, and relevant education or training. This position includes a bonus or variable payout component based on individual and organizational performance. Other forms of compensation may include an annual performance-based bonus, sales incentive pay, or other forms of bonus/variable compensation.