Technical Customer Success Manager - Conversational AI Or Agentic AI

For our client, we are seeking a Technical Customer Success Manager - Conversational AI Or Agentic AI to join the team of a leader in the Enterprise Technology space. This role will serve as a shared technical resource for Customer Success Managers across multiple enterprise accounts, helping ensure customers get the most value from conversational AI solutions. The position focuses on guiding technical conversations, resolving escalations, and supporting effective platform usage in a scaled enterprise customer environment. You will also partner closely with internal teams to improve documentation, troubleshoot issues, and strengthen the overall customer experience. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $110,000 – $130,000 annually Responsibilities Act as a shared technical resource for Customer Success Managers across multiple enterprise accounts Support Customer Success Managers with technical topics related to platform usage and product functionality Provide timely responses to technical inquiries from Customer Success Managers and customers Serve as an escalation point for complex technical questions Advise customers on conversational AI best practices, including dialog design and flow orchestration Help customers troubleshoot issues related to conversation behavior and experience design Collaborate with internal teams to resolve customer issues and improve documentation Qualifications 3-5 years of experience in conversational AI, virtual agents, or intelligent automation Experience in a customer-facing technical role such as Customer Success, Solution Consulting, Technical Support, or Professional Services Background in supporting enterprise customers using a scaled model Strong understanding of conversational AI fundamentals Ability to analyze conversational behavior and explain technical concepts to non-technical stakeholders Benefits Opportunity to work with leading edge AI technologies Collaborative and innovative work environment Access to training and professional development resources Engagement with a diverse and global customer base Possibility for career growth within a recognized industry leader Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.