AI Customer Success Manager

San Francisco, CA | Full-time | On-site

About This Role

Zof AI is seeking an AI Customer Success Manager to make customers successful after launch and prove it. This is technical customer success: driving adoption, being the first line for debugging and optimizing customer AI deployments, and turning outcomes into evidence that powers renewals and expansion. If you have worked as a Customer Success Engineer, this role consolidates that discipline with account ownership. The ideal candidate is equally comfortable reading a trace and running an executive business review.

Responsibilities

• Own customer adoption and outcomes from launch onward.
• Serve as the first line for debugging and optimizing customer deployments.
• Prove value with outcome data that drives renewals and expansion.
• Run onboarding, training, and regular outcome reviews with customers.
• Escalate technical issues to engineering with clear reproductions.
• Detect churn risk early and act on it.
• Champion the voice of the customer inside product and engineering.
• Build the customer success playbook as the customer base grows.

Requirements

• Experience in customer success, support engineering, or technical account management.
• Enough technical depth to debug and explain AI system behavior.
• Strong relationship-building and communication skills.
• Comfort with outcome data, metrics, and business reviews.
• Strong organization across multiple accounts.
• High ownership of customer outcomes.
• Willingness to use AI tools deeply in day-to-day work.
• Comfort operating in a fast-moving environment.

Nice to have

• Prior customer success engineering or solutions experience.
• Experience supporting AI, developer tools, or enterprise software.
• Ability to read code and logs.
• Experience with renewals and expansion motions.

What we provide

• MacBook Pro
• Premium AI development tools (Cursor Ultra, Claude Code Ultra, OpenAI Codex Max or equivalent advanced AI tooling)
• Access to a high-performance AI product environment
• Close collaboration with leadership, engineering, and customers
• Opportunity to work in the San Francisco AI ecosystem
• Wellness and productivity support where applicable
• Competitive startup environment with high ownership and direct product impact

Pay

Competitive salary plus meaningful equity