Technical Customer Success Manager

Pluto Security helps organizations see and govern the AI tools their people actually use. Our platform discovers, inventories, and enforces policy on AI builders, coding agents, MCP servers, browser and IDE extensions, packages and skills across every endpoint. We connect to the tools security teams already run: EDRs such as CrowdStrike, SentinelOne, Microsoft Defender and Cortex; MDMs such as Intune, Jamf and Kandji; identity providers such as Okta and Google Workspace; and our own endpoint agent and browser extension. We are looking for a Technical Customer Success Manager to make our customers successful from first deployment to renewal. You will be the technical partner our customers' security teams trust, and the voice of those customers inside Pluto. Location: US East Coast, preferably New York or Boston. About the Role: You will own the technical relationship with a portfolio of enterprise and mid-market customers. You will work closely with Sales, Solutions Engineering, Product and R&D. Own a customer portfolio. Serve as the primary point of contact and trusted partner for your accounts. Build strong relationships through regular syncs, quick responses over email and shared Slack channels, and active participation in their calls and key meetings.Lead customer onboarding. From post-sales kickoff through integrations, technical deployment and implementation in customer environments.Manage issues and requests. Triage customer-reported bugs, feature requests and platform-level improvements, and see them through to resolution.Report on value. Prepare customer reports and lead Quarterly Business Reviews (QBRs) focused on security outcomes and product adoption.Grow your accounts. Drive customer satisfaction, retention and account expansion.Be the voice of the customer. Work closely with Product and R&D to represent customer needs and drive issues to resolution. Requirements: 5+ years of experience in customer success, technical account management or a similar customer-facing technical role.Based on the US East Coast (New York or Boston preferred) and authorized to work in the US.Thrives in a fast-moving startup environment: comfortable with ambiguity, adapts quickly as the product evolves, and takes ownership to move things forward.A strong technical background and the ability to work closely with engineering and product teams.Excellent communication skills, and comfortable working directly with technical stakeholders, including security engineers, SOC teams and CISOs. Nice to have Experience in cybersecurity (a strong advantage).Experience working at an Israeli startup.