Technical Customer Success Manager

About Us

MintMCP helps companies put agents to work safely. We build the infrastructure that makes a company's own work runnable by them. Our product gives those agents governed access to company data and tools, capturing the data flows and audit logs security teams need.

Responsibilities

• Own the customer once the deal is signed, all the way through.
  • Build the mutual delivery plan with the customer: what success looks like, who does what, and by when.
  • Drive onboarding, get the product live against real use cases, and stay close as usage grows.
  • Own renewals, and find and grow expansion, more teams, more agents, more of the company's work running on us.
  • Own the whole arc, from day one to long-term growth.
  • Track account health, run the check-ins and business reviews, catch problems before they become risks, and pull in engineering or the founders when a customer needs more than you can give them alone.
  • Own the customer once the deal is signed, all the way through.
• Push in both directions.
  • Tell customers when what they've asked for isn't what they need, and reframe it against what we've seen work elsewhere.
  • Pull in the team for the deep end in technical conversations.
• Build the function.
  • Turn what works into a repeatable motion: the delivery plan template, health scoring, the review rhythm, the handoff from sales.
  • Help decide who we hire next and grow into leading customer success.

Requirements

You are exceptional with customers. People trust you quickly, and you keep a rollout on track without being told to. This is the core of the job. You have owned customer relationships end to end, in customer success, account management, consulting, or a client-delivery role.

Qualifications

• Comfortable in technical conversations without being an engineer. Can hold your own with a technical buyer, explain what the product does and why it matters, and know when to pull in the team for the deep end.
• Built structure where there was none, playbooks, templates, cadences, and would rather build the motion than inherit one.
• Calm under pressure and own the outcome when a customer is unhappy.
• Genuinely curious about AI, agents, and how companies adopt them.
• Moves fast without a lot of process, and wants to grow into leading a team.
• Bonus: AI solutions engineer or forward-deployed engineer background. Experience with enterprise rollouts where security review, procurement, and multi-threading are part of the relationship. Comfort representing the company in person: business reviews, dinners, and on-site meetings with technical and security leaders.