Technical Customer Success Manager

About the role

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets—from the ground to the cloud. We secure Fortune 100, 200, and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies, and society safe and secure 24/7.

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in the Armis Platform. This role involves aligning new use cases with CISO goals, identifying growth opportunities by informing customers of our latest innovations, and guiding them in the successful adoption and operationalization of the Armis platform. The T.CSM will also serve as the business liaison between the customer and all cross-functional teams within Armis, including Executive, Product Management, Engineering, Sales, Training, and Enablement.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 5+ years of experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
• 5+ years of experience in service delivery or technical account management in post- and/or pre-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 3+ years of experience in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Bonus Qualifications

• Experience in network engineering, architecture, support, or design.
• Knowledge of healthcare/ICT devices, manufacturers, or applications.
• Experience securing IT, IoT, or healthcare systems.
• Ability to travel up to 20–25% per quarter.

Benefits

• Comprehensive health benefits.
• Discretionary time off and paid holidays, including monthly "me days."
• Highly inclusive and diverse workplace.