Technical Customer Success Manager, AMER West

Akuity was founded by the creators of Argo CD, the third most popular project in the CNCF, now used by 70% of companies running Kubernetes in production. Our mission is to simplify software delivery so DevOps and Platform Engineering teams can deploy code effortlessly. The Akuity Platform enables enterprises to manage development and deployment across hundreds or thousands of Kubernetes clusters from a single control plane.

About the role

As a Technical Customer Success Manager at Akuity, you'll work closely with customers to guide them through their Argo journey, drive adoption, and ensure they realize maximum value from Akuity's platform. You'll serve as a trusted advisor, helping customers achieve their business and technical goals while advocating for their needs internally.

Responsibilities

• Manage a portfolio of strategic accounts with full responsibility across the customer lifecycle, from onboarding and adoption to renewal.
• Build relationships with customers and serve as the trusted advisor to drive continued value from Akuity's products and services.
• Lead strategic meetings and Executive Business Reviews to share best practices and tactical recommendations.
• Drive implementation and onboarding with a focus on accelerating time to value.
• Develop, prepare, and nurture customers for advocacy and long-term partnership.
• Work with customers to define and achieve business and technical goals, KPIs, and success metrics.
• Partner with sales to drive renewals, expansions, and up-sell opportunities.
• Advocate customer needs across product, engineering, marketing, and support teams.
• Manage accounts across different stages of the customer lifecycle.

Requirements

• 2+ years of experience supporting customers in a Customer Success, Technical Account Management, or similar role.
• Prior experience working with clients of all sizes.
• Strong written and verbal communication skills, with the ability to explain technical concepts to both engineers and executives.
• Self-starter with the ability to work independently in a remote environment.
• Naturally curious, eager to learn and adapt in a fast-paced environment.
• Willingness to travel quarterly.

Qualifications

• 5+ years overall experience in customer-facing roles.
• Technical background, ideally with hands-on knowledge of Kubernetes.
• Familiarity with DevOps, GitOps, or Cloud Native technologies.
• Experience driving adoption, retention, and customer advocacy.
• Up-to-date on the latest trends in the DevOps ecosystem.

Benefits

At Akuity, we believe open-source software is the most impactful way to build lasting technology. Our culture is grounded in humility, authenticity, and diversity. We value people from different backgrounds and paths in life. We trust our team members to take ownership, act responsibly, and support one another.