Technical Customer Service Representative

About the role

Reporting to the Global Test Services Inside Sales Leader, this fully on-site position provides technical education on Q-Lab's outdoor weathering and corrosion testing services, including testing plan support, continuous client contact during testing, and creation of cost proposals. The role can be located at our Homestead, FL location or at our HQ in Westlake, OH.

Responsibilities

• Provide customer education on Q-Lab's services by phone or e-mail and determine the best course of action to match customer needs.
• Provide technical expertise to customers on weathering and corrosion testing plans, including continuous ongoing client contact during testing services and documentation of all customer contact.
• Discuss requests with the Inside Sales Leader to review project feasibility.
• Review testing standards and engineering drawings.
• Create proposals for testing at all Q-Lab testing locations and follow up on cost estimates or tests requested but not received.
• Attend trade shows to represent Q-Lab and host in-person tours at Q-Lab Florida.

Requirements

• Minimum Associate’s degree in a science field (Biology, Chemistry, Physics, etc.).
• Minimum 3 years of customer service experience, including heavy written correspondence.
• Ability to explain technical concepts at a variety of levels (technical to non-technical).
• Computer literacy and good working knowledge of MS Word and Excel.
• Ability to communicate effectively in English, both written and verbal; must be detailed in documentation.
• Fair grasp of algebra and geometry concepts.
• Business etiquette knowledge.

Desired Qualifications

• 5 years of customer service experience.
• Bachelor’s degree, or greater, in a hard-science (Biology, Chemistry, Physics, etc.).
• Experience in a test or manufacturing lab.
• Experience with national and international standards (ASTM, ISO, DIN, etc.).

About Us

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers, and corrosion testers. We also perform weathering and corrosion testing services, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities in England, Germany, and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

Benefits

• Excellent compensation package including year-end bonus and company-funded retirement plan.
• Comprehensive benefits: Health, Vision, Dental, Disability, and Life.
• Generous Paid Time Off and Holidays.
• Fun, friendly working atmosphere.