Technical Customer Service Representative
Reporting to the Global Test Services Inside Sales Leader, this fully on-site role provides technical education on Q-Lab's outdoor weathering and corrosion testing services. Positions are available at our Homestead, FL location or at our HQ in Westlake, OH.
Responsibilities
- Provide customer education on Q-Lab's services by phone or e-mail and determine the best course of action to match customer needs.
- Provide technical expertise to customers on weathering/corrosion testing plans and maintain continuous client contact during testing services, including documentation of all customer interactions.
- Discuss project requests with the Inside Sales Leader to review feasibility.
- Review testing standards and engineering drawings.
- Create proposals for testing at all Q-Lab testing locations and follow up on cost estimates or tests requested but not received.
- Attend trade shows to represent Q-Lab and host in-person tours at Q-Lab Florida.
Requirements
- Minimum Associate’s degree in a science field (Biology, Chemistry, Physics, etc.).
- Minimum 3 years of customer service experience, including heavy written correspondence.
- Ability to explain technical concepts to both technical and non-technical audiences.
- Computer literacy with a good working knowledge of MS Word and Excel.
- Effective communication skills in English, both written and verbal, with strong attention to detail in documentation.
- Fair grasp of algebra and geometry concepts.
- Knowledge of business etiquette.
Preferred Qualifications
- 5 years of customer service experience.
- Bachelor’s degree or higher in a hard science (Biology, Chemistry, Physics, etc.).
- Experience in a test or manufacturing lab.
- Experience with national and international standards (ASTM, ISO, DIN, etc.).
About Us
Q-Lab Corporation is a global leader in material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers, and corrosion testers. We also perform weathering and corrosion testing services, including both laboratory and natural exposure tests. With testing facilities in the US and sales/distribution locations in England, Germany, and China, we maintain a global presence. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.
Benefits
- Excellent compensation package including a year-end bonus and company-funded retirement plan.
- Comprehensive benefits: Health, Vision, Dental, Disability, and Life insurance.
- Generous Paid Time Off and Holidays.
- Fun, friendly working atmosphere.