Technical Customer Service Representative

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity into work, building a better and more sustainable world. Join our extraordinary team today!

About the role

The Technical Customer Service Rep will work with dealers on inquiries related to agricultural part applicability and fitment for all makes of tractors and implements. The role also involves handling part returns from dealers and providing technical oversight on inbound products.

Responsibilities

• Provide technical expertise to dealers via phone and email on questions related to tractor parts and accessories.
• Review and authorize dealer return requests.
• Interface with dealers and freight carriers on shipping damage issues.
• Work with suppliers on technical product defect issues.
• Assist the inbound warehouse team with technical expertise as part of the inbound QA process.
• Provide guidance to the marketing team specific to technical aspects of agricultural parts.
• Work with the product manager and sales manager on new product ideas based on interactions with dealers.

Requirements

• A minimum of 3 years of customer support or technical customer service experience.
• High school diploma required.
• Proficient in using Microsoft Excel.
• Exposure to agricultural, automotive, or OE industries.
• Experience at an agricultural dealership is a plus.

Benefits

• Health care and wellness plans.
• Dental and vision plans.
• Flexible and virtual work options (where available).
• 401(k) Savings Plan with company match.
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price.
• Paid holidays and paid time off.
• Health savings and flexible spending accounts.
• Reimbursement for continuing education.
• Life insurance and other supplemental insurance plans.

Schedule

This role follows an on-site work model, with employees primarily working from the USA Aurora location a minimum of 5 days per week to support collaboration and teamwork.