Technical Customer Care Specialist I (Dealertrack DMS Fixed Ops)

Key Responsibilities

• Handle routine customer questions relating to product usage, as well as technical support issues
• Maintains expert-level knowledge of Dealertrack Solutions and Products
• Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
• Accurately logs all customer information in the CRM customer ticketing system
• Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
• Follow-up skills
• Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
• Able to work required shifts both independently and within a team organization
• Facilitate communication from Support Team to other departments as needed to complete Cases

Qualifications

• Minimum- High School Diploma/GED
• Generally, less than 2 years of experience
• Ability to troubleshoot and document issues related to system performance and functionality.
• Excellent communication skills (Verbal and Written)
• Strong problem-solving/troubleshooting skills
• Strong interpersonal skills and attention to detail
• Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
• Ability to work independently as a team to deliver on individual and business goals

Pay

USD 16.59 - 24.86 per hour

Schedule

Full-time, REMOTE, flexible work schedule, including weekend hours

Benefits

• Minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave