Technical Course Designer/Developer - Pittsford, NY

Responsibilities

• Lead the design, development, and delivery of customer experience training programs.
• Conduct learning needs analyses with stakeholders to identify performance gaps and training solutions.
• Create prototypes, storyboards, scripts, course content, simulations, scenarios, assessments, etc. for learning solutions.
• Partner with subject matter experts and cross-functional teams to develop engaging learning content and instructional materials.
• Design eLearning, instructor-led training, simulations, assessments, and other learning solutions using industry-standard authoring tools.
• Apply adult learning principles and instructional design best practices to create effective, scalable training.
• Collaborate with LMS administrators to deploy and maintain training content.
• Evaluate training effectiveness using learner feedback, performance metrics, and customer satisfaction data to drive continuous improvement.
• Support product launches and organizational initiatives by developing customer-facing and employee training.
• Mentor training professionals and promote best practices in learning design and delivery.

Qualifications

• Must Have:
• Associates or Bachelor's degree in Instructional Design, Education, Technical Training, or 5 or more years of related field experience.
• 3 or more years of experience with instructional design, adult learning principles, and eLearning development.
• Proficiency with eLearning authoring tools and Microsoft Office.
• Strong knowledge of Windows operating systems, networking, and technical troubleshooting.
• Excellent written, verbal, presentation, and facilitation skills.
• Proven ability to manage multiple projects, prioritize work, and meet deadlines in a fast-paced environment.
• Freshman year of college in Instructional Design, Education, or related field.
• Fluent in English with strong customer-facing and relationship-building skills.
• Preferred:
• Graduate degree in Instructional Design, Education, or related field.
• Proficiency with Articulate, Adobe Creative Cloud, Camtasia.
• Experience with Learning Management Systems (LMS) and online learning platforms.
• Experience training on electronic access control, video management, or security systems.
• Knowledge of Microsoft Server environments and enterprise software applications.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to quickly learn new technologies and translate complex concepts into engaging training.
• Multilingual capabilities.
• Willingness to travel domestically and internationally as needed.