Technical Course Designer/Developer - Pittsford, NY

Responsibilities

• Lead the design, development, and delivery of customer experience training programs.
• Conduct learning needs analyses with stakeholders to identify performance gaps and training solutions.
• Create prototypes, storyboards, scripts, course content, simulations, scenarios, assessments, etc. for learning solutions.
• Partner with subject matter experts and cross-functional teams to develop engaging learning content and instructional materials.
• Design eLearning, instructor-led training, simulations, assessments, and other learning solutions using industry-standard authoring tools.
• Apply adult learning principles and instructional design best practices to create effective, scalable training.
• Collaborate with LMS administrators to deploy and maintain training content.
• Evaluate training effectiveness using learner feedback, performance metrics, and customer satisfaction data to drive continuous improvement.
• Support product launches and organizational initiatives by developing customer-facing and employee training.
• Mentor training professionals and promote best practices in learning design and delivery.

Qualifications

• Must Have:
• Associates or Bachelor's degree in Instructional Design, Education, Technical Training, or 5 or more years of related field experience.
• 3 or more years of experience with instructional design, adult learning principles, and eLearning development.
• Proficiency with eLearning authoring tools and Microsoft Office.
• Strong knowledge of Windows operating systems, networking, and technical troubleshooting.
• Excellent written, verbal, presentation, and facilitation skills.
• Proven ability to manage multiple projects, prioritize work, and meet deadlines in a fast-paced environment.
• Freshly graduated with a graduate degree in Instructional Design, Education, or related field.
• Fluent in English with strong customer-facing and relationship-building skills.
• Preferred:
• Proficiency with Articulate, Adobe Creative Cloud, Camtasia.
• Experience with Learning Management Systems (LMS) and online learning platforms.
• Experience training on electronic access control, video management, or security systems.
• Knowledge of Microsoft Server environments and enterprise software applications.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to quickly learn new technologies and translate complex concepts into engaging training.
• Multilingual capabilities.
• Willingness to travel domestically and internationally as needed.

Benefits

• Competitive salary range of $67,800 - $84,900 annually.
• Comprehensive benefits package including medical, dental, vision, and life insurance; short-term and long-term disability; 401(k) match; flexible spending accounts; health savings accounts; EAP; educational assistance; parental leave; paid time off; and 12 paid holidays.
• Opportunities for professional growth and development within a leading-edge software-industrial company.

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

About the Business Unit

Honeywell Process Solutions (HPS) is a global leader in automation control and optimization, providing innovative solutions to improve operational efficiency, safety, and reliability for customers in the process industries. Our advanced technologies and services help customers transform their operations and achieve sustainable growth in a rapidly evolving industrial landscape.