Technical Content Writer/Onboarding Specialist
or drop. Probably drop them. Also "About Us" duplicates earlier "Why should you join?" content; we can keep one About the role? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings. We have responsibilities list. We have qualifications/requirements: "What you need to succeed" includes degree, experience, VMWare proficiency. That's qualifications/requirements. We have benefits/offer: "What we can offer" includes salary, medical, disability, life insurance, 401k, holidays, PTO, volunteer day, profit sharing, onboarding, training, Udemy, tuition reimbursement, flexible spending, etc. That's Benefits and Pay. Pay: salary range. Benefits: rest. Schedule: maybe mention hybrid role based out of Beacon, NY office; flexible working hours mentioned earlier. So we can include Schedule section with hybrid role and flexible hours. About the role: we can use the "Why should you join?" paragraph describing company culture, mobile work, flexible hours, innovative company. That's about the role/company. Also maybe "Our Values" could be part of About the role but we can keep as separate? But instruction: prefer few substantive sections over many thin ones. So we could combine About the role and Our Values into About the role section. But we need headings only for sections with real content. We'll produce sections: About the role, Responsibilities, Requirements (or Qualifications), Benefits, Pay, Schedule. Ensure we don't repeat job title. Use for each heading. Use - for lists. Use
for prose.
We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from responsibilities, qualifications, benefits, pay, schedule, about the role.
Let's extract details.
About the role: from "Why should you join?" repeated: "DocuWare stands for globally distributed, international teams, flat hierarchies, and an open company culture that encourages active participation and contribution. Mobile work and flexible working hours are part of our everyday life. Would you like to become part of an innovative company whose solutions digitalize everyday work across a wide range of industries? Then join our team!" Also later "About Us" repeats same. We'll include that.
Responsibilities: list many items. Need to capture all. Let's list them:
- Coordinates training for support department personnel, including but not limited to, classroom-style teaching, videos, or e-learning.
- Creates and maintains course content, manuals, or other training materials.
- Manage training documentation for the Support Department, including procedures, policies, and compliance standards.
- Edit and proofread check grammar, clarity, technical accuracy, terminology, formatting and consistency.
- Adapt technical depth, terminology, tone and structure for IT professionals, customers, or non-technical users.
- Test, review, and update Knowledge Base Articles from the Americas, APAC, and EMEA regions.
- Responds to comments added to Knowledge Base Articles.
- Manage and responds comments added to Knowledge Base Articles. (duplicate)
- Research and analyse low-performance KBA and how to improve them.
- Provides monthly report: KBAs published, unpublished, archived, discarded, top-performing articles, site traffic of support portal.
- Conduct product and software introductions, demonstrations, and training sessions for new employees.
- Review and update training materials, guides, presentations, and resources as needed.
- Other duties as assigned.
We should deduplicate duplicate line about managing comments. Keep one.
Requirements/Qualifications: "What you need to succeed": "4 years college degree in Communications Journalism and/or 3+ years of job experience in technical software troubleshooting. Possesses solid working knowledge of subject matter. VMWare proficiency, demonstrate" The sentence cuts off; but we have "VMWare proficiency, demonstrate". Probably means demonstrate VMWare proficiency. We'll include: 4-year college degree in Communications/Journalism OR 3+ years experience in technical software troubleshooting; solid working knowledge of subject matter; VMWare proficiency.
Benefits: from "What we can offer": list:
- $62,000 to $68,000 base salary. (that's pay)
- DocuWare funds $2,000/$4,000 annually towards single/family HDHP deductible.
- Your choice of 4 medical plans (HDHP, EPO, PPO).
- Short Term Disability (100% company paid).
- Long Term Disability (100% company paid).
- Group Term Life insurance (100% company paid).
- 401(K) with company match.
- 12 annual paid holidays and generous PTO plan.
- One day off a year to volunteer to your charity of choice.
- Profit Sharing.
- Internationally growing and well-established company.
- Thorough onboarding & induction period.
- Training and development opportunities.
- Participation in a positive intercultural company culture with an openness to new ideas.
- Virtual instructor led fitness offerings.
- Access to Udemy training academy and Tuition Reimbursement.
- Flexible Spending & Dependent Care Accounts.
- Company events and more.
We need to separate Pay and Benefits. Pay: salary range. Benefits: rest.
Schedule: "This is a hybrid role based out of our Beacon, NY office." Also earlier: "Mobile work and flexible working hours are part of our everyday life." So schedule: hybrid role, flexible hours, mobile work, based in Beacon, NY.
We also have location maybe not needed as schedule.
Now produce HTML.
We'll have:
About the role
DocuWare stands for globally distributed, international teams, flat hierarchies, and an open company culture that encourages active participation and contribution. Mobile work and flexible working hours are part of our everyday life. Would you like to become part of an innovative company whose solutions digitalize everyday work across a wide range of industries? Then join our team!
Responsibilities
- Coordinates training for support department personnel, including but not limited to, classroom-style teaching, videos, or e-learning.
- Creates and maintains course content, manuals, or other training materials.
- Manages training documentation for the Support Department, including procedures, policies, and compliance standards.
- Edits and proofreads for grammar, clarity, technical accuracy, terminology, formatting and consistency.
- Adapts technical depth, terminology, tone and structure for IT professionals, customers, or non-technical users.
- Tests, reviews, and updates Knowledge Base Articles from the Americas, APAC, and EMEA regions.
- Responds to comments added to Knowledge Base Articles.
- Researches and analyses low‑performing KBAs and how to improve them.
- Provides monthly report: KBAs published, unpublished, archived, discarded, top‑performing articles, site traffic of support portal.
- Conducts product and software introductions, demonstrations, and training sessions for new employees.
- Reviews and updates training materials, guides, presentations, and resources as needed.
- Other duties as assigned.
Requirements
- 4‑year college degree in Communications/Journalism OR 3+ years of experience in technical software troubleshooting.
- Solid working knowledge of the subject matter.
- VMWare proficiency.
Pay
$62,000 to $68,000 base salary.
Benefits
- DocuWare funds $2,000/$4,000 annually towards single/family HDHP deductible.
- Choice of 4 medical plans (HDHP, EPO, PPO).
- Short Term Disability (100% company paid).
- Long Term Disability (100% company paid).
- Group Term Life insurance (100% company paid).
- 401(K) with company match.
- 12 annual paid holidays and generous PTO plan.
- One day off a year to volunteer to your charity of choice.
- Profit Sharing.
- Thorough onboarding & induction period.
- Training and development opportunities.
- Participation in a positive intercultural company culture with an openness to new ideas.
- Virtual instructor‑led fitness offerings.
- Access to Udemy training academy and Tuition Reimbursement.
- Flexible Spending & Dependent Care Accounts.
- Company events and more.
Schedule
Hybrid role based out of the Beacon, NY office, with mobile work and flexible working hours.
Check for any duplicated content: we removed duplicate lines. Ensure we didn't miss any substantive info: The responsibilities also included "Manage and responds comments added to Knowledge Base Articles." we kept one. Also "Edit and proofread check grammar, clarity, technical accuracy, terminology, formatting and consistency." we phrased as "Edits and proofreads for grammar, clarity, technical accuracy, terminology, formatting and consistency." Good.
Also "Adapt technical depth, terminology, tone and structure for IT professionals, customers, or non-technical users." we kept.
Also "Test, review, and update Knowledge Base Articles from the Americas, APAC, and EMEA regions." we kept.
Also "Research and analyse low-performance KBA and how to improve them." we kept.
Also "Provides monthly report: KBAs published, unpublished, archived, discarded, top-performing articles, site traffic of support portal." we kept.
Also "Conduct product and software introductions, demonstrations, and training sessions for new employees." we kept.
Also "Review and update training materials, guides, presentations, and resources as needed." we kept.
Also "Other duties as assigned." we kept.
Also earlier responsibilities list included "Coordinates training for support department personnel, including but not limited to, classroom-style teaching, videos, or e-learning." we kept.
Also "Creates and maintains course content, manuals, or other training materials." we kept.
Also "Manage training documentation for the Support Department, including procedures, policies, and compliance standards." we kept.
All good.
Qualifications: we captured degree, experience, VMWare proficiency. Also "Possesses solid working knowledge of subject matter." we included.
Pay: we included salary range.
Benefits: we included all items from list. Ensure we didn't miss any: "DocuWare funds $2,000/$4,000 annually towards single/family HDHP deductible." yes. "Your choice of 4 medical plans (HDHP, EPO, PPO)." yes. "Short Term Disability (100%
- for lists. Use
for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from responsibilities, qualifications, benefits, pay, schedule, about the role. Let's extract details. About the role: from "Why should you join?" repeated: "DocuWare stands for globally distributed, international teams, flat hierarchies, and an open company culture that encourages active participation and contribution. Mobile work and flexible working hours are part of our everyday life. Would you like to become part of an innovative company whose solutions digitalize everyday work across a wide range of industries? Then join our team!" Also later "About Us" repeats same. We'll include that. Responsibilities: list many items. Need to capture all. Let's list them: - Coordinates training for support department personnel, including but not limited to, classroom-style teaching, videos, or e-learning. - Creates and maintains course content, manuals, or other training materials. - Manage training documentation for the Support Department, including procedures, policies, and compliance standards. - Edit and proofread check grammar, clarity, technical accuracy, terminology, formatting and consistency. - Adapt technical depth, terminology, tone and structure for IT professionals, customers, or non-technical users. - Test, review, and update Knowledge Base Articles from the Americas, APAC, and EMEA regions. - Responds to comments added to Knowledge Base Articles. - Manage and responds comments added to Knowledge Base Articles. (duplicate) - Research and analyse low-performance KBA and how to improve them. - Provides monthly report: KBAs published, unpublished, archived, discarded, top-performing articles, site traffic of support portal. - Conduct product and software introductions, demonstrations, and training sessions for new employees. - Review and update training materials, guides, presentations, and resources as needed. - Other duties as assigned. We should deduplicate duplicate line about managing comments. Keep one. Requirements/Qualifications: "What you need to succeed": "4 years college degree in Communications Journalism and/or 3+ years of job experience in technical software troubleshooting. Possesses solid working knowledge of subject matter. VMWare proficiency, demonstrate" The sentence cuts off; but we have "VMWare proficiency, demonstrate". Probably means demonstrate VMWare proficiency. We'll include: 4-year college degree in Communications/Journalism OR 3+ years experience in technical software troubleshooting; solid working knowledge of subject matter; VMWare proficiency. Benefits: from "What we can offer": list: - $62,000 to $68,000 base salary. (that's pay) - DocuWare funds $2,000/$4,000 annually towards single/family HDHP deductible. - Your choice of 4 medical plans (HDHP, EPO, PPO). - Short Term Disability (100% company paid). - Long Term Disability (100% company paid). - Group Term Life insurance (100% company paid). - 401(K) with company match. - 12 annual paid holidays and generous PTO plan. - One day off a year to volunteer to your charity of choice. - Profit Sharing. - Internationally growing and well-established company. - Thorough onboarding & induction period. - Training and development opportunities. - Participation in a positive intercultural company culture with an openness to new ideas. - Virtual instructor led fitness offerings. - Access to Udemy training academy and Tuition Reimbursement. - Flexible Spending & Dependent Care Accounts. - Company events and more. We need to separate Pay and Benefits. Pay: salary range. Benefits: rest. Schedule: "This is a hybrid role based out of our Beacon, NY office." Also earlier: "Mobile work and flexible working hours are part of our everyday life." So schedule: hybrid role, flexible hours, mobile work, based in Beacon, NY. We also have location maybe not needed as schedule. Now produce HTML. We'll have:
About the role
DocuWare stands for globally distributed, international teams, flat hierarchies, and an open company culture that encourages active participation and contribution. Mobile work and flexible working hours are part of our everyday life. Would you like to become part of an innovative company whose solutions digitalize everyday work across a wide range of industries? Then join our team!
Responsibilities
- Coordinates training for support department personnel, including but not limited to, classroom-style teaching, videos, or e-learning.
- Creates and maintains course content, manuals, or other training materials.
- Manages training documentation for the Support Department, including procedures, policies, and compliance standards.
- Edits and proofreads for grammar, clarity, technical accuracy, terminology, formatting and consistency.
- Adapts technical depth, terminology, tone and structure for IT professionals, customers, or non-technical users.
- Tests, reviews, and updates Knowledge Base Articles from the Americas, APAC, and EMEA regions.
- Responds to comments added to Knowledge Base Articles.
- Researches and analyses low‑performing KBAs and how to improve them.
- Provides monthly report: KBAs published, unpublished, archived, discarded, top‑performing articles, site traffic of support portal.
- Conducts product and software introductions, demonstrations, and training sessions for new employees.
- Reviews and updates training materials, guides, presentations, and resources as needed.
- Other duties as assigned.
Requirements
- 4‑year college degree in Communications/Journalism OR 3+ years of experience in technical software troubleshooting.
- Solid working knowledge of the subject matter.
- VMWare proficiency.
Pay
$62,000 to $68,000 base salary.
Benefits
- DocuWare funds $2,000/$4,000 annually towards single/family HDHP deductible.
- Choice of 4 medical plans (HDHP, EPO, PPO).
- Short Term Disability (100% company paid).
- Long Term Disability (100% company paid).
- Group Term Life insurance (100% company paid).
- 401(K) with company match.
- 12 annual paid holidays and generous PTO plan.
- One day off a year to volunteer to your charity of choice.
- Profit Sharing.
- Thorough onboarding & induction period.
- Training and development opportunities.
- Participation in a positive intercultural company culture with an openness to new ideas.
- Virtual instructor‑led fitness offerings.
- Access to Udemy training academy and Tuition Reimbursement.
- Flexible Spending & Dependent Care Accounts.
- Company events and more.
Schedule
Hybrid role based out of the Beacon, NY office, with mobile work and flexible working hours.
Check for any duplicated content: we removed duplicate lines. Ensure we didn't miss any substantive info: The responsibilities also included "Manage and responds comments added to Knowledge Base Articles." we kept one. Also "Edit and proofread check grammar, clarity, technical accuracy, terminology, formatting and consistency." we phrased as "Edits and proofreads for grammar, clarity, technical accuracy, terminology, formatting and consistency." Good. Also "Adapt technical depth, terminology, tone and structure for IT professionals, customers, or non-technical users." we kept. Also "Test, review, and update Knowledge Base Articles from the Americas, APAC, and EMEA regions." we kept. Also "Research and analyse low-performance KBA and how to improve them." we kept. Also "Provides monthly report: KBAs published, unpublished, archived, discarded, top-performing articles, site traffic of support portal." we kept. Also "Conduct product and software introductions, demonstrations, and training sessions for new employees." we kept. Also "Review and update training materials, guides, presentations, and resources as needed." we kept. Also "Other duties as assigned." we kept. Also earlier responsibilities list included "Coordinates training for support department personnel, including but not limited to, classroom-style teaching, videos, or e-learning." we kept. Also "Creates and maintains course content, manuals, or other training materials." we kept. Also "Manage training documentation for the Support Department, including procedures, policies, and compliance standards." we kept. All good. Qualifications: we captured degree, experience, VMWare proficiency. Also "Possesses solid working knowledge of subject matter." we included. Pay: we included salary range. Benefits: we included all items from list. Ensure we didn't miss any: "DocuWare funds $2,000/$4,000 annually towards single/family HDHP deductible." yes. "Your choice of 4 medical plans (HDHP, EPO, PPO)." yes. "Short Term Disability (100%