Technical & Content Writer

About the role

This is not a traditional content marketing role, nor is it purely technical documentation. You'll become deeply embedded in the business, working closely with product managers, engineers, GTM team, and company leadership to help communicate ideas clearly and effectively.

Responsibilities

• Write and maintain product documentation, guides, FAQs, and knowledge base content.
• Turn technical concepts into clear, customer-friendly explanations.
• Create sales enablement materials, one-pagers, presentations, case studies, and customer-facing content.
• Partner with Product, Engineering, Data Science, and Commercial teams to document new features and capabilities.
• Help shape company messaging, positioning, and storytelling across multiple audiences.
• Support thought leadership content, articles, and executive communications.
• Interview subject matter experts and transform conversations into structured, polished content.
• Edit and improve existing documentation and content for clarity, consistency, and quality.
• Build scalable content systems rather than creating one-off documents.

Requirements

• Bachelor or Master degrees in Journalism, Communications, Marketing, Business, Computer Science, Engineering, or a related field.
• Exceptional written communication skills.
• Ability to understand and explain complex technical concepts.
• Strong curiosity and willingness to learn unfamiliar subjects quickly.
• Experience writing across multiple formats, including documentation, articles, presentations, reports, and customer-facing content.
• Strong information-gathering skills.
• Ability to work independently in a fast-moving startup environment with limited direction.
• Excellent attention to detail and a high quality bar for written work.
• Comfort receiving feedback and iterating quickly.
• Experience working with AI tools as part of your writing workflow.
• Background in technical writing, product marketing, journalism, consulting, or strategic communications is plus.
• Portfolio demonstrating a range of writing styles and formats.

Qualifications

• Bachelor or Master degrees in Journalism, Communications, Marketing, Business, Computer Science, Engineering, or a related field.
• Exceptional written communication skills.
• Ability to understand and explain complex technical concepts.
• Strong curiosity and willingness to learn unfamiliar subjects quickly.
• Experience writing across multiple formats, including documentation, articles, presentations, reports, and customer-facing content.
• Strong information-gathering skills.
• Ability to work independently in a fast-moving startup environment with limited direction.
• Excellent attention to detail and a high quality bar for written work.
• Comfort receiving feedback and iterating quickly.
• Experience working with AI tools as part of your writing workflow.
• Background in technical writing, product marketing, journalism, consulting, or strategic communications is plus.
• Portfolio demonstrating a range of writing styles and formats.

Skills

• Natural curiosity and a strong desire to learn new subjects quickly.
• Strong written communication skills, able to simplify complex technical concepts.
• Experience in creating various types of content such as documentation, articles, presentations, reports, and customer-facing content.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Proficiency in using AI tools as part of the writing process.
• Background in technical writing, product marketing, journalism, consulting, or strategic communications.
• Portfolio showcasing a variety of writing styles and formats.

Benefits

• Opportunity to work directly with the co-founders and founding members to shape the future of Retail Media.
• Challenging and rewarding work in a rapidly growing startup environment.
• Collaborative and supportive team culture.
• Flexible work arrangements and a positive work-life balance.
• Competitive compensation and benefits package.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible working hours to accommodate the needs of the role and the team.