Technical Content Engineer

Major Job Duties

• Draft and publish technical content including public trade desk notices and technical specifications.
• Incorporate edits from Operations, Engineering, Legal, and Business teams; obtain all necessary pre-publication approvals; and utilize content systems to maximize the efficiency, reliability, and timeliness of delivery.
• Design structured, topic-based content using DITA, incorporating content reuse and metadata as appropriate.
• Maintain strict version control and branching, optimize taxonomy, and troubleshoot invalid XML to ensure content integrity across the CCMS.
• Analyze project requirement documents and work with multiple internal teams - including Operations, Engineering, and Compliance - to gather the technical information required to prepare or update internal and external documentation.
• Serve as a reliable content partner across disciplines.
• Review pre-publication documents to ensure continuity of content style per defined corporate documentation standards.
• Uphold accuracy, consistency, and clarity across all content types, with strong attention to detail throughout the review and approval lifecycle.
• Actively incorporate AI and automation tooling into content workflows to improve efficiency and scalability.
• Contribute ideas and iterate on approaches with a continuous improvement mindset.
• Maintain operational runbooks, content architecture documentation, and knowledge base articles in support of the Technical Content Development team.
• Contribute to internal process documentation and onboarding materials as the function grows.

The Ideal Candidate

• Has a Bachelor’s Degree: Technical Writing/Communications, English, Computer Science, Software Engineering, Project Management, Business, Financial Services, or a related discipline.
• Experience in the following areas required: Technical writing, content engineering, or structured authoring, DITA or structured authoring methodology (e.g., CCMS), AI and/or automation tools applied to content workflows, cross-functional collaboration on technical documentation, version control, content reuse, and metadata management, XML content validation and troubleshooting, preferred.
• Has excellent written and verbal communication skills, including a proven ability to write in both explanatory and procedural styles for multiple audiences - from market participants to internal operations teams.
• Has working knowledge of content reuse and metadata concepts; the ability to think about content as structured, modular components rather than standalone documents.
• Has experience applying AI-assisted content generation tools and reviewing AI output for accuracy and style compliance.
• Is familiar with financial markets, exchange operations, or highly regulated technology environments, or demonstrates a genuine interest in developing that context.
• Has a continuous improvement mindset with a focus on efficiency, scalability, and the customer experience.
• Has strong attention to detail, especially in managing version control, accuracy, and consistency across a high volume of technical content artifacts in a fast-paced, deadline-driven environment.

Benefits And Perks

• Fair and competitive salary and incentive compensation packages with upside for overachievement.
• Generous paid time off, including vacation, personal, sick days, and annual community service days.
• Health, dental, and vision insurance, including access to telemedicine and mental health services.
• 2:1 401(k) match, up to 8% - matched immediately upon hire.
• Discounted Employee Stock Purchase Plan Tax Savings Accounts for health, dependent, and transportation.
• Paid tuition assistance and education opportunities.
• Generous charitable giving company match.
• Paid parental leave and fertility benefits.
• Employee referral bonus program.
• Complimentary lunch, snacks, and coffee in any Cboe office.
• On-site gyms and discounts to other fitness centers.