Technical Consulting Intern

About the internship program

The Ushur Technical Consultant Internship is a full-time, hands-on professional development program designed for candidates who have completed a Bachelor's or Master's degree in the United States with prior industry experience.

Role

As a Technical Consultant Intern, you will work closely with Ushur's Professional Services, Product, Engineering, and Customer Success teams to support customer implementations and digital transformation initiatives.

Responsibilities

• Design, configure, test, and deploy customer automation solutions on the Ushur platform alongside senior consultants.
• Participate in customer discovery sessions, assist with solution design and configuration, support integrations, contribute to testing activities, and help deliver enterprise-grade automation and AI solutions.
• Translate business requirements into workflow designs, data mappings, and technical specifications and maintain supporting documentations.
• Build and troubleshoot integrations using APIs, webhooks, JSON/XML payloads, with third-party systems.
• Aid in prompt engineering, context design, and testing of AI-powered workflows and agentic experiences.
• Support evaluation and validation of agentic AI outputs, including testing multi-step reasoning flows, reviewing model responses for accuracy, and flagging edge cases for the engineering team.
• Participate in User Acceptance Testing (UAT), defect validation, and production readiness activities.
• Analyze customer issues, investigate root causes, and collaborate with Product and Engineering teams on resolutions.

Qualifications

• Required:
• Bachelor's or Master's degree completed in the United States in Computer Science, Information Systems, Data Science, Engineering, Business Analytics, or a related technical discipline.
• Prior internship or project experience involving enterprise software implementations or technical consulting.
• Exposure to AI/LLM technologies, prompt engineering, RAG, or agentic workflow concepts.
• Working knowledge of APIs, REST, JSON/XML, data transformation, and SDLC/Agile methodologies, with hands-on exposure to at least one programming or scripting language (Python, JavaScript, Java, or similar).
• Strong analytical and problem-solving skills, with the ability to communicate technical concepts clearly to both technical and business audiences.

• Preferred:
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with low-code/no-code platforms.
• Familiarity with enterprise platform architectures and integration patterns across CRM, contact center, healthcare, insurance, or financial services systems.
• Certifications related to cloud technologies, AI, analytics, or software development are a plus.

What You Will Learn

• Enterprise SaaS implementation and solution delivery
• Customer discovery and requirements gathering
• Conversational AI and Agentic AI solution design
• AI output evaluation, testing methodologies, and iterative prompt refinement
• Prompt engineering and AI workflow optimization
• API integrations and enterprise system connectivity
• Technical consulting and stakeholder management
• Project delivery methodologies and implementation best practices

Details

Position Type: Full-Time Internship
Duration: 6–12 Months
Location: Bay Area, CA
Compensation: $30-33/hour
Work Model: Hybrid. Candidates must be able to work from Ushur's headquarters in Santa Clara, CA, a minimum of three (3) days per week. Additional in-office presence may be required based on team and customer needs.
Work Authorization: Candidates must be authorized to work in the United States. Ushur welcomes applications from international candidates, including those on F-1 OPT or CPT. Ushur will consider visa sponsorship, including H-1B, for candidates who convert to full-time roles.

Conversion Opportunity

High-performing interns will be considered for conversion to a full-time Technical Consultant position based on performance, business needs, and demonstrated capability.

Why Join Ushur?

• Work on real AI and Customer Experience Automation deployments with Fortune 100 customers across healthcare, insurance, and financial services.
• Gain hands-on experience with enterprise-scale customer implementations from discovery through production deployment.
• Learn directly from experienced consultants, architects, and engineering leaders.
• Build customer-facing consulting and technical delivery skills in a fast-moving enterprise SaaS environment
• Clear pathway to a full-time Technical Consultant role at Ushur for high performers.