Technical Consultant (TC) – Laboratory Services (Program Oversight)

About the role

We’re looking for an experienced clinical laboratory professional to support the day-to-day technical oversight and continuous improvement of laboratory operations across Drakos Urgent Care locations. This is a hands-on, collaborative role focused on supporting quality, compliance, and operational consistency.

Responsibilities

• Support the day-to-day technical oversight of laboratory operations across Drakos Urgent Care locations.
• Support compliance with CLIA, New York State Department of Health, and applicable regulatory requirements, in collaboration with clinical leadership.
• Contribute to laboratory inspection readiness, surveys, and documentation preparation.
• Aid in quality assurance and quality control activities, including review of metrics, proficiency testing, and corrective actions.
• Coordinate and support laboratory staff competency programs, including initial, ongoing, and annual assessments.
• Partner with leadership to evaluate laboratory workflows, equipment, and systems to improve efficiency, accuracy, and consistency.
• Identify opportunities to streamline processes, reduce manual work, and strengthen lab operations as the organization grows.
• Support timely, accurate clinical decision-making by helping ensure laboratory services are reliable, well-documented, and integrated into patient care.

Requirements

• Bachelor’s degree in Medical Technology, Clinical Laboratory Science, Biological Sciences, or a related field.
• Current ASCP certification.
• Eligibility to serve as a CLIA Technical Consultant (or equivalent technical oversight role) for the testing performed at Drakos, in accordance with federal and NYS regulations.
• Minimum of 5 years of experience in clinical laboratory operations, quality, or technical oversight.
• Demonstrated experience supporting laboratory compliance, inspections, and quality assurance programs.
• Experience assessing, documenting, and supporting staff competency processes.
• Documented experience in NYS DOH–recognized laboratory disciplines applicable to moderate complexity testing, including clinical chemistry, hematology, bacteriology, virology, endocrinology, and urinalysis.
• Strong working knowledge of laboratory regulations, quality control, and testing methodologies relevant to urgent care settings.
• Comfort working with laboratory technology, information systems, and digital documentation tools.

Qualifications

• Detail-oriented, organized, and comfortable working within established regulatory frameworks.
• Understand how to balance regulatory requirements with real-world clinical operations.
• Comfort collaborating closely with clinical, operational, and executive stakeholders.
• Embrace technology as a way to improve accuracy, efficiency, and consistency — especially through laboratory systems, workflows, and digital documentation.
• Take pride in creating structure, clarity, and reliability for the teams you support.