Technical Consultant/Solution Architect - Connected Safety

Solution Architecture & Design

Lead technical design of connected portable gas detection solutions, integrating:

• Connected hardware (e.g., Flex, Helix platforms)
• Cloud software platforms (Safety Suite / monitoring systems)
• Translate customer requirements into scalable architectures for:
• Real-time monitoring
• Emergency response workflows
• Fleet management and compliance reporting
• Define integration with enterprise systems (EAM, mobile apps, asset tracking)

Deployment & Onboarding

Support end-to-end onboarding activities:

• Device provisioning and connectivity setup
• Software account creation and subscription enablement
• Configure:
• Cellular connectivity / data flows
• QR/NFC-based asset registration and tracking
• Ensure seamless customer onboarding experience aligned to IMC playbook (SELL → ONBOARD → MAINTAIN)

Technical Support & Troubleshooting

Provide advanced troubleshooting for:

• Connected devices
• Data transmission issues
• Platform integrations
• Act as escalation point for:
• Field service engineers
• Customer success teams
• Support remote diagnostics and SMS Lite / GTAC-type technical support frameworks

Customer Enablement & Adoption

Deliver customer training on:

• Connected solutions usage
• Fleet management and analytics tools
• Lead QBR-style engagement and entitlement walkthroughs to ensure adoption and value realization
• Drive best practices for:
• Compliance workflows
• Predictive safety and incident reduction

Data, Analytics & Continuous Improvement

Leverage usage data to:

• Identify optimization opportunities
• Provide recommendations for improved safety outcomes
• Support development of predictive insights and reporting capabilities for customers
• Feed field insights into product and engineering teams

Commercial & Growth Support

Partner with sales and customer success teams to:

• Identify upsell opportunities based on usage and needs
• Support new logo acquisition with technical expertise
• Contribute to development of:
• Service offerings
• Connected solutions value propositions