Technical Consultant - PS

About the role

Acts as a trusted technical advisor, recommending the optimal technology strategy for prospects and clients. Defines client needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant. Performance is typically evaluated based on the capture of the consulting engagement and/or utilization (e.g., billable hours). This position is for individuals who are actively and regularly meeting with and presenting to clients.

The Technical Consultant is responsible for technical presales activities and for the detailed design and implementation of technical solutions, from capturing initial requirements to leading solution deployment and final delivery to clients. Works on multi and/or cross-functional business solutions. Collaborates closely with Sales, Customer Success, and Professional Services Engineering teams.

Responsibilities

• Provides business technology strategy and solutions sales support for new and existing customers.
• Consults with prospects and customers to understand and validate their business objectives and challenges, and to identify the appropriate technologies and solutions to address those objectives.
• Writes detailed but appropriately succinct Statements of Work that capture business objectives, technical solutions, level of effort, hardware and software, and high-level timelines to deliver Professional Services engagements.
• Leads technical customer discovery sessions and assessments.
• Plans, designs, and implements successful, high-value technology solutions.
• Serves as technical lead on active engagements for which they have designed solutions.
• Leverages consultative approach to ascertain prospect and customer business and technology objectives.
• Presents and explains technology solutions to prospects, customers, and peers.
• Maintains extensive knowledge of traditional technologies (LAN/WAN, messaging, BC/DR, MS Windows-based server infrastructure, storage), cloud technologies (private and Azure), and security solutions, with strong understanding of emerging technologies.
• Trains Professional Services delivery resources on successful project discovery and implementation.
• Provides technical leadership to assigned project resources.
• Maintains strong IT engineering skills.
• Implements complex technology projects.
• Works in a fast-paced sales environment.
• Pays strong attention to detail, ensuring the delivery of high-quality deliverables.
• Develops timely and high-quality managed and professional services proposals and contracts.
• Serves as technical luminary to colleagues within the Professional Services organization.

Requirements

• 10+ years of experience deploying or maintaining infrastructure in environments servicing 300+ users.
• 5+ years working in an IT professional services role.
• BA or BS degree or equivalent combination of relevant education and experience.
• Advanced writing skills.
• Proficient in delivering proposed solution presentations to prospects and customers.
• Proficiency with Active Directory and Azure Active Directory.
• Advanced to expert industry certification for the designated subject matter domain/discipline.
• Successful experience designing, installing, and supporting solutions in multiple environments for multiple clients.
• Proven network analysis and diagnostic skills; ability to implement quick and effective solutions to network problems and escalate issues when necessary.
• Strong proficiency in configuring, deploying, and troubleshooting all of the following networking services: HTTP, DNS, TCP/IP, VPNs, VLANs, VIPs, ACLs, Routing, Switching.
• Strong written and verbal communication skills.
• Experience as a Sales Engineer, Solution Architect, or Senior Professional Services is key to successfully performing in this role.

About Us

Konica Minolta Business Solutions’ journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions, and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, celebrating "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand, which has revolutionized office technology and redefined how businesses operate over the past two decades.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times, recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years, and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

Konica Minolta operates on a North American Shared Services model, aligning cross-border priorities and enhancing delivery to its field organization by combining service functions in the U.S. and Canada.