Technical Consultant - Patient Monitoring (Field: Cleveland, OH)

About the role

The Technical Consultant - Patient Monitoring role involves providing technical recommendations, supporting the transition to a customer-focused operating model, and performing various administrative duties.

Responsibilities

• Provide technical recommendations based on customer requirements
• Support the transition from a break-fix operating model to a customer solutions-focused model
• Drive continuous improvement of implementation methodology and service offerings
• Collaborate with a diverse team of internal and external resources, including clinical, sales, and service partners
• Coordinate project resources and tasks to enable team members to focus on customer deliverables
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements
• Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment
• Diagnose and resolve electronic, networking, and mechanical problems during system installations

Requirements

• 3+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
• Bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and experience
• Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment)

Qualifications

• Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment
• Adherence to flexible hours, including overtime, weekends, and on-call rotations
• Ability to wear all required personal protective equipment

Skills

• Network configuration and/or troubleshooting experience

Benefits

Details about benefits can be found here.

Pay

The hourly pay range for this position in OH is $35.00 to $54.00, plus overtime eligible. This role also includes field service incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.

Schedule

The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.