Technical Consultant - Patient Monitoring (Field: Albuquerque, NM)

Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll build hands-on expertise installing and supporting advanced patient monitoring solutions, partner with diverse teams and customers, and play a direct role in delivering reliable, high-impact technology that improves patient care and outcomes.

Responsibilities

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
• Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance.
• Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies. Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures. Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations.
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes. Continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction.

Requirements

• 2.5+ years of professional working experience in IT services or related technical environments, preferably in a field or hospital-based healthcare environment.
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
• Foundational understanding of IT systems, networking concepts, and technical troubleshooting; computer networking certification preferred (e.g. CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent/higher level certification). CCNA encouraged for career progression.
• Associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and experience. Bachelor’s degree preferred.
• Ability to travel for business. Approximately 75% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.
• Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements and comply with vendor credentialing.
• Flexibility to work non-standard hours, including overtime, weekends, and on-call rotations.
• Ability to wear all required personal protective equipment.
• Detail-oriented, collaborative problem solver with strong organization and communication skills, a disciplined approach to structured processes, and a growth mindset focused on continuous learning and delivering a positive customer experience.

About the Company

We are a health technology company built around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. This role is a field position, most effectively performed at customers’ or suppliers’ locations.

For office-based teams, we work in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities.

Pay

The hourly pay range for this position in Albuquerque, NM is $29.00 to $45.00, plus overtime eligible. The actual base pay offered may vary depending on job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

This role also includes field service incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. Other compensation may include an annual incentive plan, sales commission, or long-term incentives.

Benefits

• Comprehensive benefits program, including generous PTO.
• 401k with up to 7% company match.
• HSA with company contribution.
• Stock purchase plan.
• Education reimbursement.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. You must reside in or within commuting distance to Albuquerque, NM.