Technical Consultant II

$75,000 - $95,000 / year The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity - speed, performance, and trust - to drive growth at scale. With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era. Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India. As a Technical Consultant at Vertafore, you'll play a pivotal role in delivering value to our clients by implementing technical configurations and offering tailored solutions to their business challenges. Your expertise will shape and enhance the experiences of our key clients, fostering strong relationships and contributing to the future growth of our team. Working collaboratively across departments such as Customer Support, Account Management, Professional Services, and Product Management, you'll guide clients through their journey with us, ensuring their needs are met and exceeded. As part of a dynamic cross-functional team, you'll need to be proactive, adaptable, and service-oriented to excel in our fast-paced environment. Delving into the technical intricacies of implementations will be your forte, and you'll relish the opportunity to devise innovative tools, processes, and solutions to tackle complex problems head-on. Consultant IIs will further enhance their expertise, applying deep product knowledge to address unique customer scenarios and identify best practices that can drive effectiveness across the board. Core Responsibilities Essential job functions included but are not limited to the following: Configuring the Surefyre platform to meet our customers’ needs through technical configuration using HTML, JavaScript and JSONBuilding JSON based forms using our drag and drop form builder and advanced edits to the JSON schemaWriting python scripts to assist in data migrations, import, export or advanced configuration for customersAssisting in integrations with third party systems using REST and SOAP APIsSetting up excel based worksheets to aid in calculations for the Surefyre platformWork closely with product & engineering teams to help drive changes to the product to ease configuration tasksWork with the engineering team to assist in technical configurations such as advanced integrationsWork with Professional Services to understand needs of a customer project and changes that are needed to their Surefyre instanceReproduce issues customers see with their configuration and help resolve these issuesDocumenting changes that were made to customer instances Knowledge, Skills And Abilities Excellent written and verbal communication skills Ability to work within a team in a collaborative manner Willingness to learn new technologies and experiment with innovation Self-starter who is detail-oriented, quick-learner, deadline-driven and can manage shifting priorities Strategic problem solver with excellent analytical and critical thinking skills Proactively acquires new skills and learns new tools and technologies to troubleshoot complex issues. Fluent in web coding languages including HTML, CSS and JavaScript Technical knowledge of configuration syntax such as JSON or YAML Experience with editing and creating PDF files Experience with Microsoft excel including advanced features and formulas Experience using or working with enterprise B2B software Ability to manage multiple projects simultaneously Qualifications Bachelor's degree in computer related field 3+ years experience in B2B software industry 3+ years in technical configuration or QA role Programming experience in at least one development language Experience with a template language such as Jinja2 Knowledge of APIs and experience with Postman Knowledge of API authentication mechanisms such as OAuth, API Tokens, Basic Auth, etc. Additional Requirements And Details Travel required up to 10% of the time. WFH Flexible Occasional lifting and/or moving up to 10 pounds. Frequent repetitive hand and arm movements required to operate a computer. Specific vision abilities required by this job include close vision (working on a computer, etc.). Frequent sitting and/or standing. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions! Vertafore is a drug free workplace and conducts preemployment drug and background screenings. The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us. Why Vertafore is the place for you: *Canada Only The opportunity to work in a space where modern technology meets a stable and vital industryMedical, vision & dental plansLife, AD&DShort Term and Long Term DisabilityPension Plan & Employer MatchMaternity, Paternity and Parental LeaveEmployee and Family Assistance Program (EFAP)Education AssistanceAdditional programs - Employee Referral and Internal Recognition Why Vertafore is the place for you: *US Only The opportunity to work in a space where modern technology meets a stable and vital industryWe have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment. Medical, vision & dental plansPPO & high-deductible optionsHealth Savings Account & Flexible Spending Accounts Options:Health Care FSADental & Vision FSADependent Care FSACommuter FSALife, AD&D (Basic & Supplemental), and Disability401(k) Retirement Savings Plain & Employer MatchSupplemental Plans - Pet insurance, Hospital Indemnity, and Accident InsuranceParental Leave & Adoption AssistanceEmployee Assistance Program (EAP)Education & Legal AssistanceAdditional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and WellnessCommuter Benefits (Denver) The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire. Vertafore is a drug free workplace and conducts preemployment drug and background screenings. We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us. We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com Just a note, this contact information is for accommodation requests only.