Technical Consultant II

About the role

The Technical Consultant II role at Alkami is responsible for overseeing the design, delivery, and execution of Alkami's software products. This role involves working with clients to define solution dependencies, implement complex enterprise banking software solutions, and integrate with third-party vendors.

Responsibilities

• Meet with clients both in-person and virtually to define solution dependencies and transform business practices in accordance with software design.
• Identify technical challenges and provide recommendations for improvement, focusing on client satisfaction and efficiency for both Alkami's FinTech multi-tenant model and in-house clients.
• Conduct application demonstration and discovery sessions to refine business and technical software requirements after contract execution.
• Anticipate and raise project, business, and technical issues to the appropriate resources and actively participate in their resolution.
• Work directly with third party vendors to resolve integration and design issues with various external systems.
• Work closely with Development, Configuration, and PM resources to resolve complex technical integrations related to ongoing projects.
• Provide technical support to dedicated Support resources to upgrade and troubleshoot systems and environments as needed.
• Share guidance, knowledge, skills, and experiences with team members, provide technical leadership, and update internally-maintained knowledge repository.
• Provide supplemental technical support when the primary responsible individuals are not available.
• Audit client environments and oversee the launch of Alkami products and solutions.
• Create and manage documentation and toolsets for the scalability of the Technical Consulting organization.
• Exhibit behavior in accordance with company core values.

Qualifications

• 3+ years of technical background and experience required.
• 3+ years of Customer-facing, client interaction skills and experience.
• 3+ years of experience working with credit union cores such as Keystone Corelation, Fiserv DNA, or JackHenry Symitar.
• Ability to travel up to 20%.

Desired Skills

• Financial services software development and design experience, specifically core and 3rd party integration.
• Working knowledge of SQL server, and Microsoft C# and ASP.NET is extremely helpful.
• A general knowledge of Internet routing and related protocols.
• A general knowledge of Firewall operations as they relate to Internet connectivity.
• Previous experience in designing and/or implementing systems with a focus on scalability and high-availability.
• Experience in commercial banking, treasury, payments, or cash management.