Technical Communications & Adoption Specialist

Responsibilities

• Provide marketing, communications, and community engagement support to the program.
• Develop, initiate, and maintain leadership communication strategy, messaging, and dissemination plans, including communications plans and community outreach and external collaboration plans aligned with the program.
• Design and execute a comprehensive stakeholder engagement strategy including activities such as interview protocols, survey design, and workshop facilitation.
• Establish, implement, and manage adoption management plans and procedures, to include adoption strategies, readiness assessments, and feedback mechanisms for continuous improvement.
• Collaborate with technical and mission teams to identify success stories, use cases, and key benefits that demonstrate mission value.
• Support organization-wide rollout through user engagement and adoption facilitation.
• Develop and disseminate communications products including slick sheets, one-pagers, white papers, FAQs, newsletters, infographics, and PowerPoint presentations.
• Translate technical language into plain language for non-technical audiences while maintaining accuracy and credibility.
• Engage in continuous communication with stakeholders to provide updates, gather feedback, and make necessary adjustments.
• Measure engagement and effectiveness of outreach efforts to continually improve communications and adoption strategies.
• Enable project leadership to provide the highest-quality findings, briefs, and messaging to agency leadership to ensure rapid resolution on key issues, effective decision-making on critical opportunities, and accurate capture of historic information.
• Organize and support facilitation outreach campaigns such as training sessions, roadshows, demos to promote awareness, adoption, and proficiency of new tools and features.
• Support team with various consulting tasks, such as task tracking, note-taking, communications, and other tasks, as determined necessary by the task lead or Program Manager.
• Demonstrate commitment to transparency and deliver content that increases engagement.
• Capture effort risks and issues for effective escalation and resolution.

Qualifications

• Minimum Requirements: Bachelor’s degree from an accredited college or university in business, communications, marketing, or a related discipline. 5+ years of experience in strategic communications, marketing, community engagement, and change management in federal agencies or large organizations.
• Expertise in creating slick sheets, white papers, PowerPoint presentations, graphics, and other storytelling materials.
• Strong proficiency with Microsoft tools and programs, including Excel, Office 365/SharePoint, and Teams.
• Knowledge of developing and executing communications and adoption management plans.
• Strong facilitation, analytic, and problem-solving skills.
• Ability to work collaboratively and iterate products with a variety of internal and external stakeholders.
• Ability to work with a team of professionals in a remote environment on expedited timelines.
• Ability to be comfortable working in ambiguous situations and with unclear direction.
• Active TS/SCI required. CI Polygraph required for the position; candidates without a current polygraph will be sponsored for upgrade.

Desired Skills

• Master’s degree or higher in a related discipline.
• 3+ years of consulting experience.
• Prosci, ADKAR, or CCMP certification.
• Experience with organizational transformation and technology adoption.
• Experience in graphic development and design.