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Jobs · Information Technology · Texas

Technical Client Services Liaison

Ledgent Technology · Plano, TX · 3 wk ago
On-siteInformation Technology$45–$65/hrContract

Technical Client Services Liaison – contract‑to‑hire, onsite in Plano, TX. Applicants must be legally authorized to work in the United States; the company cannot sponsor visas now or in the future. No third‑party candidates will be considered.

Pay

W2 hourly rate range: $45.00 – $65.00.

Purpose

Provide advanced support and troubleshooting of computer systems, IT services, desktops, peripherals, and general IT support within a Company Business Unit.

Main Responsibilities and Tasks

  • Act as the primary technology liaison for field engineers and third‑party service providers.
  • Serve as the Single Point of Contact (SPOC) for the Data Center Solutions Business Platform regarding IT Client Services needs.
  • Coordinate onboarding and offboarding activities for service personnel, including equipment provisioning and access management.
  • Provide infrastructure support for the business unit.
  • Ensure personnel have reliable access to required tools, applications, documentation, and communication platforms.
  • Own the complete laptop lifecycle management process, including procurement, configuration, deployment, shipment, tracking, recovery, disposal, and replacement.
  • Build, image, configure, and maintain Windows‑based endpoint devices according to corporate standards.
  • Conduct quarterly device refreshes, updates, inspections, security reviews, and re‑imaging activities.
  • Maintain accurate asset inventories and asset records in designated asset management systems.
  • Support hardware warranty management, repairs, vendor coordination, and replacement programs.

Additional Responsibilities and Tasks

  • Perform other duties and tasks as assigned.

Education

Associate's degree in Computer Technology, IT, or a related discipline, or comparable experience.

Experience

5+ years of experience in IT Help Desk Support or a related discipline.

Technical / Professional Skills

  • 4‑5 years of strong IT Client Services Support and IT Infrastructure experience.
  • Experience supporting field service organizations or distributed‑workforce environments.
  • Knowledge of Microsoft Active Directory, SCCM, and Windows 11.
  • Experience with asset management platforms and inventory control processes.
  • Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, and wireless connectivity.
  • Experience with PowerShell scripting and task automation.

Leadership Skills

  • Strong time‑management skills; managing one's own time and the time of others.
  • Self‑starter requiring little day‑to‑day supervision.
  • Cooperative; works well with others.
  • Client Services focus and ambition to provide the best service possible.

General Skills

  • Excellent written and verbal communication skills.

Personal Skills (Traits and Attributes)

  • Positive attitude and energy.
  • High attention to detail.
  • Good organizational skills.
  • Dependable and reliable.
  • Ability to prioritize and multi‑task effectively.

Other Job Requirements

This position requires long periods of sitting behind a desk and performing tasks on a computer. Additional physical requirements include standing, bending, hand dexterity, speaking, seeing, and lifting/moving up to 50 pounds.

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