Technical Business Systems Analyst

Summary

The Technical Business Systems Analyst (TBSA) serves as a client advocate and manages the successful delivery of projects. They translate business and functional requirements into clear, testable specifications and ensure alignment between business, UX, and engineering teams.

Responsibilities

• Client Working Sessions:

  • Understand client's business model, solutions, and program life cycle.
  • Provide recommendations based on industry best practices.
  • Plan, facilitate, and document structured sessions with stakeholders.
  • Surface assumptions, dependencies, and decision points.
  • Distribute summaries with decisions, open items, and owners within one business day.

• Requirements & Story Decomposition:

  • Author and maintain project-level requirements documents.
  • Decompose requirements into page-component user stories.
  • Write acceptance criteria for each story.
  • Maintain traceability and flag conflicting requirements.

• Decision & Feedback Resolution:

  • Own the decision log and track unresolved items.
  • Communicate outcomes and rationale.
  • Incorporate decisions into requirements and stories.

• UX & Portal Experience:

  • Review and convert UX decisions into functional requirements.
  • Collate feedback into the central tracker.

• Technical & Data Collaboration:

  • Validate data fields and document conditional logic.
  • Document integration points and expected outcomes.

• Documentation & Governance:

  • Own and maintain centralized requirements and feedback documentation.
  • Ensure consistency and completeness.

Required Qualifications

• Minimum Bachelors degree with IT focus, or equivalent 10+ years experience.
• At least 3 years in a client-facing role with senior business or advisory stakeholders.
• Hands-on experience with web-based platforms and data-driven applications.
• Strong facilitation and presentation skills.
• Experience writing acceptance criteria and decomposing requirements.
• Domain expertise in life insurance, executive benefits, or advisory platforms.

Preferred Qualifications

• Data mapping and complex business-rule documentation experience.
• Experience with distributed or cross-functional teams.
• Comfort with collaboration tools and governance.