Technical Business Analyst

Job Description

Document user operations using front-end tools to assist in test plan development.

Assist in documenting the architecture, dataflows, and workflows that make up a complex technology solution.

Perform outreach for issues reported via the service desk to ensure clarity and completeness.

Perform outreach to ensure solutions (such as bug fixes, enhancements, etc.) meet customer needs.

Auxiliary the DevOps team with updating and maintaining System Health & Status tools.

Maintain the health of the system during duty hours.

Work with team leads to understand the impact of work in progress and assist in identifying risks and mitigations.

Auxiliary the TTO Lead with weekly status reporting.

Auxiliary team leads with Sprint activities: planning, ticket maintenance, retrospective.

Auxiliary team leads with or lead documenting release notes.

Required Experience

Experience and interest in actively interacting with users to translate their experience with the technology stack into actionable work items.

Salary

$120,000 - $130,000 annually

Benefits

25 days PTO, 11 paid holidays, 100% employer-paid healthcare for employees and dependents – available day 1, 8% 401(k) employer match – immediate vesting.

Disclaimer

The salary range provided is an estimate based on current market conditions and may be adjusted based on factors such as experience, skills, and qualifications. The final salary offer will be determined after a thorough review of the candidate's background and alignment with the role. Please note that this range is subject to change and should be considered as a guideline rather than a definitive figure.

Equal Opportunity/Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.