Technical Business Analyst

About the role

We are forming a new team and seeking our initial members to help shape its direction and success. This is not a traditional, narrowly focused business analyst role. It requires a versatile professional who can operate comfortably across business and technical domains, including analysis, solution design, process improvement, testing, and implementation support.

Responsibilities

• Identify operational pain points, analyze root causes, and help define practical, scalable solutions that align business objectives with technical capabilities.
• Serve as the connective tissue between business stakeholders and technical teams by converting complex needs into clear user stories, process flows, and functional requirements.
• Work closely with developers, architects, QA, and business leaders to ensure shared understanding, reduce ambiguity, and accelerate delivery.
• Demonstrate curiosity by digging into systems, data, workflows, and edge cases to uncover risks, dependencies, and improvement opportunities.
• Evaluate current-state processes and help design future-state workflows that emphasize automation, efficiency, and scalability.
• Drive requirements from discovery through delivery, ensuring clarity, traceability, and alignment with measurable business outcomes.
• Partner with QA and stakeholders to define acceptance criteria, support testing, and confirm that delivered solutions meet operational needs.
• Prepare the business for new solutions through clear documentation, communication, and partnership during rollout.
• Make pragmatic recommendations to address immediate challenges while contributing to longer-term strategic enhancements.
• Use AI tools to accelerate analysis, summarize complex information, identify patterns, and improve documentation — leveraging AI as an amplifier for critical thinking rather than a substitute for it.

Requirements

• Bachelor’s degree in business, information systems, finance, healthcare administration, or a related field, or the ability to demonstrate equivalent analytical and technical expertise.
• Minimum of 5+ years in business analysis, technical analysis, product delivery, or a similar role within a technology-driven environment.
• Proven success working across both business and technical teams to deliver measurable outcomes.
• Naturally break down complex challenges, ask thoughtful questions, and persist until the root cause is understood.
• Exceptional communication skills with the ability to work effectively with both technical and non-technical audiences — able to “talk the talk” with engineers while remaining accessible to business partners.
• Demonstrated curiosity and a strong desire to learn how systems, processes, and data truly work.
• Excellent critical thinking skills with the ability to bring structure to loosely defined problems and operate effectively in ambiguous environments.
• Skilled at writing clear requirements, user stories, acceptance criteria, and process documentation.
• Comfortable facilitating discussions, asking challenging questions, and driving alignment across stakeholders.
• Familiarity with Agile and Scrum practices, including backlog refinement, sprint planning, reviews, and retrospectives.
• You view collaboration and iteration as accelerators of value delivery.
• Able to build credibility quickly, partner effectively across organizational levels, and advocate for solutions that balance business value with technical feasibility.
• Experience in finance or healthcare environments is a plus; however, strong analytical ability, adaptability, curiosity, and problem-solving capability are more important than specific domain experience.

Additional Information

• Pre-employment criminal background screening required.

What We Offer

• A competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans.
• Access to our fully equipped onsite gym (San Juan Capistrano office location).
• Support for professional growth and development through our Learning Management System as well as training sessions and seminars.

Benefits

• Medical/dental/vision coverage
• Company-provided life insurance
• 401(k) with company match
• Sick/vacation plans
• Onsite gym access
• Professional development through Learning Management System and training sessions