Technical BA

About the role

We are seeking a senior-level Business Systems Analyst to support the modernization and migration of customer service and billing-related business processes from legacy applications into Salesforce.

Responsibilities

• Lead requirements gathering sessions with business and technical stakeholders.
• Document functional requirements, business requirements, user stories, process flows, and solution specifications.
• Facilitate communication between business teams, Salesforce developers, and legacy application development teams.
• Analyze existing business processes and support migration efforts into Salesforce.
• Support system modernization initiatives involving customer service and billing platforms.
• Create and execute test plans, test cases, and UAT documentation.
• Cook up and facilitate User Acceptance Testing (UAT).
• Validate that functionality delivered by development teams aligns with business requirements.
• Coordinate and facilitate post-deployment validation activities.
• Assist with API and system integration discussions and requirements documentation.
• Drive meetings, track action items, and ensure project deliverables remain on schedule.

Requirements

• 5+ years of experience as a Business Analyst, Business Systems Analyst, or Functional Analyst.
• Experience supporting enterprise application integrations.
• Experience leading requirements gathering sessions with business and technical stakeholders.
• Ability to drive projects and own deliverables from requirements through implementation.
• Intermediate experience with a relational database, including writing queries and interpreting data.
• Strong requirements gathering and documentation experience.
• Experience working directly with software development teams.
• Hands-on UAT and testing experience.
• Excellent communication, facilitation, and documentation skills.

Qualifications

• Preferred qualifications include Salesforce experience, advanced SQL skills, CRM implementation or migration experience, API and system integration knowledge, customer service, billing, or financial systems experience, utility industry experience, and experience working within complex enterprise environments.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address).