Technical Associate I

Key Tasks and Responsibilities

• Receives refurbished equipment and verify chain of custody.
• Follows process to determine if equipment is still usable or if it is end of life.
• Manages inventory of devices that are being held.
• Receives and unloads incoming materials and compares information on packing slip with purchase orders, appropriately resolves any discrepancies utilizing available tools and process.
• Inspect shipments for damages or defects, records discrepancies or damages and notifies leadership or appropriate internal team of issues for resolution.
• Delivers items to requisitioning departments and obtains authorized signatures for accepted items.
• Basic kitting of equipment based on customer requirements.
• Completes cycle counts within defined inventory processes and control.
• Certified to operate dolly, pallet jack, cardboard baler, shrink wrap machine and/or forklift in loading and unloading supplies and equipment and preparing shipment or inbound inventory.
• May operate company vehicle to deliver shipments as requested. (Box Truck or Van)
• May assist in routine maintenance of equipment and shipping area and general facility.
• Locking of warehouse and setting facility alarm.
• Maintain a secure facility at all times including monitoring inbound/outbound materials and personnel.
• The ability to identify and develop a solution for process improvement initiatives.
• Creation of service documents, work instructions, and quality documents as required.
• Follows established departmental policies, procedures, and objectives.
• Provide training and support for technicians considered ‘learners.’
• Communicate, both written and verbal, with project managers, sales teams, vendor partners, and customers.
• Participate in internal departmental and project meetings.
• Attends all training and certification classes associated with career path

Qualifications

• A High School Diploma or GED, with a minimum of 3 years of Warehouse experience directly related to the duties and responsibilities specified.
• Existing warehouse and safety certifications are preferred.
• The individual will be expected to pursue the appropriate certifications or training as detailed by immediate supervisor within the first year of employment.