Technical Architecture - Technical Architect

About the Company

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security, and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

About the Role

As a Technical Architect (TA), you will play a pivotal role in guiding clients through the technical journey, from initial engagement to successful implementation. This position is central to fostering technical trust, building champions within client organizations, and ensuring solutions align seamlessly with their business needs. You will leverage your expertise to qualify solution fit, demonstrate product capabilities, and address technical challenges with precision and confidence.

The position can be located in NYC/NJ/CT but requires presence in the NYC office as needed (hybrid, at least 2 days a week).

Responsibilities

• Establish relationships with clients, partners, and GTM teams to evaluate deals, determine business value, and offer technical guidance for customer satisfaction.
• Design and build cloud solutions to support client technology platforms.
• Hold discovery meetings to gather and document business requirements during the sales cycle, supporting the implementation team with a detailed solution proposal.
• Serve as technical escalation point and expert on ECI solutions.
• Improve technical skills by attending training sessions, group seminars, and obtaining certifications as requested.
• Collaborate with Product Management, Service, and GTM to continuously improve products, trainings, and company processes.
• Travel up to 25%.
• Perform other duties as assigned.

Requirements

• BA/BS degree in computer science, business, or related field.
• 3+ years’ experience in a Technical/Cloud/Solution Architect, Sales Engineering, or Systems Engineering role.
• Strong solutions sales skills and advanced written and verbal communication abilities.
• Ability to independently build relationships and communicate with senior technical staff inside and outside the organization.
• Ability to collaborate on problem-solving, create proposals/contracts, and manage time efficiently.

Skills & Technical Experience

Required:

• Understanding of Microsoft Cloud: Office 365, Teams, SharePoint, AADDS, Intune, MFA, Conditional Access, Azure Functions, Azure servers/storage, Copilot.
• Knowledge of networking: Networks, routers, firewalls, switching, circuits, wireless.
• Understanding of Disaster Recovery and Business Continuity concepts.
• Knowledge of Device Endpoint Management and Remote access, Azure, Citrix, or other remote virtual desktop solutions.
• Strong technical background combined with a robust ability to articulate technological concepts to all levels within an organization.
• Ability to absorb and retain information quickly.
• Ability to present technical ideas in user-friendly language.
• Highly self-motivated and directed.
• Capable of multitasking in a high-pace environment, effectively and efficiently.
• Strong technical problem-solving skills.

Preferred:

• Financial Applications.
• AWS.
• Digital Transformation - AI Agents/LLMs/DevOps.
• Technical certifications from Azure, Cisco, Security, etc.

Working Conditions

• Ability to work in an independent environment with moderate supervision.
• Ability to work under a moderate noise level (e.g., working on an open floor with printers, telephones, and computers).
• Ability to travel for business and work beyond normal business hours when necessary.
• Ability to be flexible and successfully respond to multiple work pressures.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

Benefits

• Competitive compensation package with a maximum of $150,000 annually (depending on experience & location), plus variable.
• Flexible PTO.
• Health benefit eligibility the first of the month.
• Life insurance.
• Pet insurance.
• 401K and more.