Technical Architect (Pre-Sales) - All Levels

About the role

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The Salesforce Cloud Technical Architect is a pre-sales customer-facing enterprise domain expert applying broad technical skills, with industry knowledge and deep business acumen, supporting sales teams in developing Salesforce value propositions that align to our customers’ business strategies on digital transformation and cloud adoption.

The Salesforce Cloud Technical Architect is a subject matter expert in one or more categories that may include: business strategy, application architecture, data & information, integration, security, cloud computing, artificial intelligence, distributed platforms, mobile, and analytics. With a solid blend of technical and sales skills, the Salesforce Cloud Technical Architect uses a consultative approach to understand business and technical requirements. The role determines which Salesforce and third-party technologies to leverage in customer-driven architectures, based upon product knowledge, industry experience, industry-standard integration frameworks, and Salesforce Architecture methodologies.

With a broad IT background including solution architecture, technical architecture, software/systems engineering, cloud computing, and governance, the Salesforce Cloud Technical Architect leads key discussions and considerations around change programs from both a business and technical perspective. The role helps the sales teams develop specific, repeatable propositions and go-to-market strategies. The Salesforce Cloud Technical Architect also participates in the delivery of solution best practices, reference architectures, educational sessions, and industry summits to existing customers, partners, and internal audiences.

Responsibilities

• Understand business & IT department requirements, translate those business needs into a compelling solution, and present recommendations to executive, technical, and business audiences.
• Apply deep knowledge of enterprise software applications and their delivery.
• Engage with coding (Apex, Node, Go, R, Java or C#, JavaScript, Python, Ruby, etc.) and work hands-on with code.
• Apply fundamentals of database and data management, web and mobile application development, and architecture.
• Manage application lifecycle and integration principles and tools.
• Utilize enterprise data management tools and methods, process orchestration, and principles of network, application, and information security.
• Demonstrate strong oral, written, presentation, and interpersonal communication and relationship skills.
• Solve problems strategically, provide thought leadership, and communicate comfortably with executive audiences.
• Manage time effectively and support multiple, concurrent projects.
• Embody a lifelong learner mindset, being inquisitive, practical, and passionate about technology and sharing knowledge.
• Travel domestically as required.

Qualifications

• Bachelor’s degree in Computer Science, MIS, Software Engineering, Electrical Engineering, Data Science, Management Information Systems, other STEM degrees, or equivalent work experience. Graduate study is a plus.

Preferred Experience

• Experience working as an architect, solution engineer, IT consultant, or developer in a customer-facing role that provided differentiated software technology solutions.
• Hands-on experience building, implementing, administrating, or maintaining enterprise software (e.g., software engineer, implementation architect, integration architect, or similar).
• Understanding of risk mitigation, compliance, and security.
• Experience with design thinking, persona-based discovery, or other innovation techniques.
• Proven experience in a specific field, vertical, or market segment.
• Knowledge of the Salesforce platform, including Salesforce Certifications and/or Trailhead Superbadges.

Desired Skills

The ideal candidate will have hands-on experience with the following skills, critical for designing modern, AI-powered solutions:

• Agentic AI & Agentforce: Direct experience developing, deploying, and managing agentic AI frameworks, including proficiency with Agentforce (the Salesforce agent framework) and building autonomous agents.
• Prompt Engineering & Large Language Models (LLMs): Ability to design, refine, and optimize prompts to control generative AI model behavior, including techniques like chain-of-thought, few-shot, and retrieval-augmented generation (RAG).
• Generative AI Architecture: Experience architecting and integrating generative AI solutions into enterprise systems, including API gateways, model management platforms, and data pipelines for serving LLMs at scale.
• Data360: Deep understanding of Salesforce Data360 for unifying, harmonizing, and activating customer data, including using Data Cloud to prepare and enrich data for generative AI and agent-based applications.
• Flow & Orchestration: Advanced proficiency with Salesforce Flow for orchestrating complex business processes, especially those involving AI agents and automated workflows.

Professional & Strategic Competencies

• Communication & Leadership: Strong oral, written, presentation, and interpersonal skills; strategic problem-solver and thought leader comfortable communicating with executive audiences.
• Project Management: Excellent time management skills and ability to support multiple, concurrent projects.
• Continuous Learning: Lifelong learner who is inquisitive, practical, and passionate about technology and sharing knowledge.
• Travel: Willing and able to travel domestically.

Benefits

Salesforce offers a variety of benefits to help you live well, including:

• Time off programs
• Medical, dental, vision, and mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) and employee stock purchasing program

More details about company benefits can be found at Salesforce Benefits.

Pay

The typical base salary range for this position is $148,190 - $231,980 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $162,960 - $255,150 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits, as applicable.