Technical Architect (Pre-Sales) - All Levels

About the role

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. As a Salesforce Cloud Technical Architect, you will be a pre-sales, customer-facing enterprise domain expert applying broad technical skills, industry knowledge, and deep business acumen. You will support sales teams in developing Salesforce value propositions aligned with customers’ business strategies on digital transformation and cloud adoption.

This role is a subject matter expert in one or more categories, including business strategy, application architecture, data & information, integration, security, cloud computing, artificial intelligence, distributed platforms, mobile, and analytics. Using a consultative approach, you will understand business and technical requirements, determine which Salesforce and third-party technologies to leverage, and lead discussions around change programs from both business and technical perspectives.

The Salesforce Cloud Technical Architect also helps develop repeatable propositions, go-to-market strategies, and participates in delivering solution best practices, reference architectures, educational sessions, and industry summits.

Responsibilities

• Understand business and IT department requirements, translate them into compelling solutions, and present recommendations to executive, technical, and business audiences.
• Apply deep knowledge of enterprise software applications and their delivery.
• Collaborate with sales teams to develop specific, repeatable propositions and go-to-market strategies.
• Lead discussions on change programs from both business and technical perspectives.
• Participate in delivering solution best practices, reference architectures, educational sessions, and industry summits.

Requirements

• Bachelor’s degree in Computer Science, MIS, Software Engineering, Electrical Engineering, Data Science, Management Information Systems, other STEM degrees, or equivalent work experience. Graduate study is a plus.
• Ability to translate business needs into technical solutions and present to diverse audiences.
• Some coding experience and willingness to work with code (e.g., Apex, Node, Go, R, Java, C#, JavaScript, Python, Ruby).
• Familiarity with database and data management fundamentals, web and mobile application development, application lifecycle management, integration principles, and security.
• Strong oral, written, presentation, and interpersonal communication skills.
• Strategic problem-solving ability and comfort communicating with executive audiences.
• Excellent time management skills and ability to support multiple concurrent projects.
• Lifelong learner with a passion for technology and sharing knowledge.
• Willing and able to travel domestically.

Preferred Qualifications

• Experience working as an architect, solution engineer, IT consultant, or developer in a customer-facing role delivering differentiated software solutions.
• Hands-on experience building, implementing, administrating, or maintaining enterprise software (e.g., software engineer, implementation architect, integration architect).
• Understanding of risk mitigation, compliance, and security.
• Experience with design thinking, persona-based discovery, or other innovation techniques.
• Proven experience in a specific field, vertical, or market segment.
• Knowledge of the Salesforce platform, including Salesforce Certifications and/or Trailhead Superbadges.

Desired Skills

• Agentic AI & Agentforce: Direct experience developing, deploying, and managing agentic AI frameworks, including proficiency with Agentforce and building autonomous agents.
• Prompt Engineering & Large Language Models (LLMs): Ability to design, refine, and optimize prompts for generative AI models using techniques like chain-of-thought, few-shot, and retrieval-augmented generation (RAG).
• Generative AI Architecture: Experience architecting and integrating generative AI solutions into enterprise systems, including API gateways, model management platforms, and data pipelines.
• Data360: Deep understanding of Salesforce Data360 for unifying, harmonizing, and activating customer data, including using Data Cloud for generative AI and agent-based applications.
• Flow & Orchestration: Advanced proficiency with Salesforce Flow for orchestrating complex business processes involving AI agents and automated workflows.

Benefits

Salesforce offers a variety of benefits to support your well-being, including:

• Time off programs.
• Medical, dental, vision, and mental health support.
• Paid parental leave.
• Life and disability insurance.
• 401(k) and employee stock purchasing program.

More details about company benefits can be found at Salesforce Benefits.

Pay

The typical base salary range for this position is $148,190 - $231,980 annually. There is a different range applicable to specific work locations:

• California, New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC: $162,960 - $255,150 per year.

The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits. Your recruiter can share more about the specific salary range for your location during the hiring process.