Technical Application Engineer

About the role

This position will be located in: Lacey, WA or, Yakima, WA, or Hubbard, OR
Application Deadline: Posted Until Filled

Responsibilities

• Provides technical, specific, or specialized product support for branches and customers.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Contributes to planning and sale of Border States’ products and services and supports the promotion of Border States’ agency and distribution lines.
• Contributes to in-depth, technically difficult conversations with consultants, customers, and employees related to product technology and/or specifications.
• Provides customers with timely follow-up on quotations, technical inquiries, and other requests.
• Provides continuous contact and interaction with customer’s engineering staff and consultants.
• Led customer and Border States employee training on new and existing product lines and applications in the specified product areas.
• Maintains an in-depth understanding of the assigned area.
• Works with a broad range of products and services.
• Solves complex issues related to product technology and assists the sales engineer and customer as needed.
• Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
• Provides field trouble shooting assistance, training, and information/documentation support.
• Conducts product application assessments including TCCM savings, elimination of duplicate items/material consolidation, alternative to materials, equipment, methods and practices, and regional, industry, and national standards for material, equipment, and apparatus.
• Performs product updates and new product launches of branches and customers as required.

Qualifications

• 4-year technical or engineering degree or equivalent experience required.
• Knowledge and technical competence in understanding of utility distribution and transmission systems preferred.
• Strong working knowledge of Microsoft Windows, Microsoft Office (Excel, Word, Access and PowerPoint), Internet, Email and SAP software preferred.

Skills and Abilities

• Excellent customer service skills including being competent, accurate, responsive, and engaged.
• Excellent interpersonal, written, and verbal communication and customer service skills preferred.
• Ability to effectively plan and organize.
• Excellent attention to detail and organizational skills.

Physical Requirements

• Frequently sitting, standing, walking, bending/stooping, reaching, crouching/squatting, balancing, pushing/pulling, grasping, fingering, talking, driving, desk work, using a computer, using a telephone, hearing, exposure to adverse weather & temperature conditions, travel.

Our History

Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extraordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness, and flexibility to outperform all others.

Values

As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.

Our Purpose

We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

Service Philosophy

We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards

Border States employee-owners are competent, accurate, responsive, and engaged.

Your career

Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time and more!

Equal Opportunity For All

It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free Workplace

Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:

• Criminal background check (required for all positions)
• Motor Vehicle Record (MVR) check (required for positions involving driving)
• Drug testing