Technical and Logistics Support Analyst - 6340652
About the role
Accenture Flex offers local fixed-duration project-based work powered by Accenture, a leading global professional services company. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities.
Responsibilities
Logistics Support (Primary Focus): Receive shipments (cardboard and wooden crate packages) via mailroom and loading dock. Process packages by inspecting returned devices for damage and returning them to warehouse inventory for distribution. Create and maintain records in the asset tracking tool for new and existing AR devices. Provide written and face-to-face support for processing device requests, including local pick-up and local returns. Follow up on pending approvals, pick-ups, and delivery confirmations. Prepare and ship packages domestically and internationally, ensuring safe transportation of devices in compliance with Dangerous Goods certifications (e.g., lithium battery shipping). Provide shipping labels to requestors for return shipping. Manage the device loan library, ensuring devices are properly tracked, maintained, and distributed to users.
Technical Support (Secondary Focus): Prepare AR devices by flashing specific builds, installing software, configuring settings, and ensuring devices are ready for use. Troubleshoot hardware and software issues for AR devices via playbooks, and assess for new solutions. Provide remote and in-person technical support for users, including during events, demos, and user research studies. Develop and maintain comprehensive user support documentation, capturing new steps and solutions as devices and builds are rolled out. Troubleshoot and resolve data collection issues on devices and data machines. Contribute to the creation of diagnostic tools, scripts, and automated processes for logistics and technical support. Triage hardware bugs, conduct fault analysis, and identify root causes. Manage the RMA (Return Merchandise Authorization) process for defective devices and collaborate with logistics and engineering teams for resolution.
Additional Responsibilities: Assist with testing and validation of new AR devices to ensure functionality and quality. Identify and document hardware or software issues and collaborate with engineering teams to improve device performance. Provide on-site support during events and assist users with device setup and operation.
Qualifications
Minimum 1 year of experience in a technical support role, preferably with hardware experience.
Familiarity with help desk ticketing systems and remote support tools.
High School Diploma or GED.
Compensation
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
Benefits
A competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off.
Requesting an Accommodation
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.