Technical Analyst

Job Summary

The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software.

Qualifications

• Must have one year IT experience
• 50% travel required
• Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification
• Valid state drivers license and proof of auto insurance, if applicable

Responsibilities

• Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems
• Analyzes and provides hands-on support for simple to moderate inquiries
• Maintains documentation for each incident or request
• Performs facility-based moves, adds, and changes (MACs)
• Provides 24x7 on-call support based on division IT staff rotation
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
• Works effectively with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

Benefits

Medical City Denton offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Company Culture

"Bricks and mortar do not make a hospital. People do." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder