Technical Analyst, Asset and Space

About the role

We’re seeking a strategic, solutions-oriented Analyst to join our Facilities Information Technology team. This role is ideal for a technically adept collaborator who thrives at the intersection of technical and systems administration, process improvement, and cross-functional project leadership.

Responsibilities

• Provide server-level administration for applications in production and test environments, including setup and review of performance monitoring and alerts, firewall rules, system configurations and access.
• Test monthly operating system (OS) and SQL patching, in coordination with IT partners.
• Remediate critical and severe OS, middleware, application, and firmware vulnerabilities identified.
• Monitor application platform for abnormalities; verify the integrity and availability of all servers, systems, network, and key processes.
• Review system and application logs to identify potential problems; troubleshoot and resolve technical application issues.
• Administer applications in production and test environments, including system configurations and user access.
• Maintain system performance and integrity; troubleshoot and resolve technical issues across facilities platforms.
• Conduct system testing and oversee vendor-led enhancements, updates, and modifications.
• Plan and execute functional and user acceptance testing, including test script development and validation.
• Ensure accurate data integration between Facilities and university systems.
• Support organizational readiness by contributing to training materials and communication strategies for new capabilities.
• Provide technical direction to vendors and consultants, maintaining service level agreements.
• Partner with the Office of Information Technology to leverage shared infrastructure, network, and security services.
• Respond to after-hours emergencies and incidents as needed.
• Lead projects related to application onboarding, upgrades, and enhancements.
• Document and analyze functional requirements; identify gaps and recommend scalable solutions.
• Collaborate with business owners to translate needs into reliable, efficient technical specifications.
• Reconcile processes across facilities applications and communicate downstream impacts.
• Coordinate with OIT and external vendors to address technical requirements and ensure cohesive solution design.
• Promote inclusion and ownership in solution development and implementation.
• Apply modern tools and methods to improve application usability and performance.
• Demonstrate persistence and skill in gathering relevant information from diverse sources.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related experience
• 5+ years related work experience with 3+ years leading technical oversight of 3rd party applications including server administration of OS, middleware, firewall rules and network connectivity
• Demonstrated experience providing technical governance of 3rd party applications including break/fix, vulnerability remediation, monitoring and performance, stability, and routine
• Basic proficiency with programming languages SQL and PowerShell used to develop automation scripts and routine tasks
• Hands-on experience in troubleshooting and remediation of break/fix and security or other vulnerabilities identified through system monitoring and alerts
• Experience managing application integrations using tools such as ODBC, SDK and APIs
• Proven experience supporting third-party applications, including upgrades and integrations
• Experience with SQL, scripting, and data interface validation
• Strong understanding of system testing, UAT, and release management
• Familiarity with IT service management frameworks (e.g., ITIL)
• Demonstrated project management skills and cross-functional collaboration
• Excellent written and verbal communication, including documentation and training
• Able to work independently and solve complex problems with minimal oversight
• High attention to detail, quality, and accuracy
• Strong critical thinking and stakeholder engagement skills
• Experience designing and implementing training and change management strategies
• Experience evaluating emerging technologies and recommending scalable solutions

Preferred Qualifications

• Experience with asset, space and work management systems such as Planon, Archibus or other IWMS platforms
• Proficiency with IT service platforms (e.g., ServiceNow, JIRA, Zendesk)
• Certifications such as ITIL, PMP, or facilities-specific credentials (e.g., IFMA, IWMS certifications)
• Experience with business intelligence tools (e.g., Cognos, Tableau, Power BI)
• Prior experience in higher education or large institutional environments
• Knowledge of asset and space data analytics