Technical Advisor II

Primary Responsibilities And Essential Functions Of The Position

• Provide technical assistance to our customers.
• Counsel and advise Dentists on a variety of products, including treatment plans and designs.
• Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentists.
• Communicate effectively with internal teams to ensure case resolutions.
• Occasional, hands-on details to restorations for corrections and modifications as needed.
• Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation.
• Partner with sales and marketing efforts in promotion and distribution of company policies, procedures and products.
• Responsible for continuous education on new dental products and fabrication techniques.
• Responsible for documenting all customer interaction using company provided software.

Skills And Abilities Required

• Must be able to read, write, speak and understand English.
• Strong verbal and written communication skills.
• Strong computer skills – MS Office Excel, Word, Outlook.
• Detail-oriented – ability to manage multiple projects/assignments at one time.
• Dependable, Team Player.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks.

Minimum Education And Experience Required

• Minimum of 5 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations.
• Knowledge of digital production such as CAD/CAM & IOS is preferred.
• Must possess great customer service skills to interact with Dentists.
• Intermediate computer skills are required.
• Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.
• CDT is a plus but not necessary.
• A minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact experience.
• PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint).

Competencies

• Patience.
• Attentiveness.
• Clear communication skills.
• Knowledge of the Product.
• Ability to use positive language.
• Acting skills.
• Time management skills.
• Ability to ‘read’ customers.
• A calming presence.
• Goal-oriented focus.
• Ability to handle surprises.
• Persuasion skills.
• Tenacity.
• Closing ability.
• Empathy.
• Willingness to learn.
• Ability to Admit You Don’t Have the Answer.
• Thick Skin.

Hazardous Materials Or Equipment Used

• All Office Equipment.

Physical Requirements

• May have long periods of sitting at desk and intermittently answer the telephone.
• Regular need to write or use a keyboard to communicate through written means.
• Sometimes lift between 0 to 10 lbs.
• Travel may be required up to 5 % of the time.