Technical Admin (Onsite in Holland, OH)

Primary Duties & Responsibilities

Supporting and troubleshooting printer-related issues.
Maintaining constant communication with technicians, field operations, and internal support teams.
Multiplying multiple active jobs at the same time while ensuring timely updates and resolution progress.
Providing clear and accurate documentation on all job activities, troubleshooting steps, and outcomes.
Following up with technicians to ensure issues are progressing appropriately and to remove any roadblocks.
Cooking with various teams to ensure efficient dispatching, communication, and customer support.
Monitoring job status, prioritizing workload, and ensuring critical issues receive prompt attention.
Acting as a central point of contact between technicians and support teams to drive successful job completion.

Qualifications, Experience & Education

• A high school diploma
• 1+ years of computer experience required
• CompTIA A+ certification preferred but not required
• Strong customer service experience showcasing a professional, patient, and courteous approach to working with customers, visitors, and other team members
• Demonstrated ability to work in a fast-paced, customer-centric environment

Knowledge, Skills & Abilities

• Proficient in MC Office applications with specific emphasis on Excel and Outlook
• Intermediate knowledge of Windows
• Ability to learn and understand custom software systems/portals and other online tools
• Strong organizational and analytical skills with attention to detail
• Strong communication, presentation, and interpersonal skills
• Strong attention to detail and analytical ability to problem solve
• Self-starter and can work well independently as well as with others on a team
• Able to manage and prioritize multiple tasks and projects with a sense of urgency
• Able to remain calm in stressful situations

About the Role

The Technical Administrator role requires strong multitasking skills and the ability to manage multiple technician jobs simultaneously through both phone and chat support channels. This is an on-site position at our Velocity Headquarters in Holland, OH. Must be able to work the following shifts listed below:

• 10:00 AM – 6:30 PM (Mon–Fri)
• 10:00 AM – 6:30 PM (Tue–Sat)
• 12:30 PM – 9:00 PM (Tue–Sat)

Benefits

• Medical, Dental, Vision
• Paid Time Off & Paid Holidays
• 401K – with Employer Match
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available

Velocity

We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals. As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business.

Our Values

• Collaborative and Strong at the Core
• Customer-obsessed
• One team
• Do the right thing
• Let’s go!

About Velocity

MSC Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force.