Technical Accounts Coordinator

About the role

Technical Accounts Coordinator at SpotHero: You will play a key role in supporting the Technical Accounts team by managing day-to-day integration operations, including triaging Integration SMS requests, executing Atom Feed integration configurations and bulk SFDC uploads, and monitoring the #parcs_integrations Slack channel. You will partner with Senior Technical Support Specialists, Senior Technical Accounts Specialists, the Manager, Technical Accounts, and the broader Supply organization to ensure requests, configurations, and partner-impacting issues are addressed promptly and accurately.

Responsibilities

• Manage and assign Integration SMS requests, including unassigned and reopened tickets routed in from integrations-support@spothero.com and SFDC.
• Triage, assign, and escalate to the Senior Technical Support Specialist or Manager, Technical Accounts as appropriate.
• Execute Atom Feed integration configurations and bulk SFDC uploads using SpotHero Admin, Atom Feed Usage, the Atom Feed Worksheet, and Django; partner with the Senior Technical Accounts Specialist and Manager, Technical Accounts on complex configurations and escalate to the Integrations Squad when needed.
• Monitor the #parcs_integrations Slack channel on the team's monitoring schedule and route requests to the appropriate SFDC queue.
• Maintain a healthy Technical Accounts ticket queue in Salesforce — ensuring statuses are accurate, ownership is clear, and aging tickets are surfaced and escalated.
• Support PARCS integration onboarding and operational continuity by partnering with the Senior Technical Support Specialist, Senior Technical Accounts Specialist, Growth Managers, the #technical-supply-support Slack channel, and the Integrations Squad.
• Capture and maintain documentation in Confluence for routine workflows, configuration steps, and monitoring procedures so the team can scale consistently.
• Identify opportunities to improve and document existing intake, monitoring, and configuration processes; surface ideas to the Manager, Technical Accounts and Senior Technical Support Specialist.
• Support the broader Technical Accounts team with ad-hoc business requests, queue triage, and bulk data management as needed.

Requirements

• 1+ years of experience in customer support, operations, technical coordination, or a related administrative role (technology or parking industry experience a plus).
• Strong organizational skills with the ability to manage and triage multiple competing priorities.
• Comfortable working in Salesforce, Slack, Google Workspace, and Confluence.
• Able to learn new tools, systems, and workflows quickly.
• Clear, professional written and verbal communication skills.
• A proactive, detail-oriented mindset with a strong sense of ownership.
• Interest in growing into a more senior technical role (such as Technical Support Specialist).

Qualifications

• Bachelor's degree or equivalent hands-on experience preferred.

Core Competencies

• Action-Oriented
• Analytical
• Collaboration & Team Communication
• Multi-Task
• Patient
• Process Adherence & Improvement
• Relationship Management
• Technical Capability
• Time Management

Tools we use

• SpotHero Admin Backend
• Salesforce (SFDC)
• Atom Feed (Usage / Worksheet)
• Django Admin
• Integration SMS
• Knowledge Sharing Platform (Confluence preferred)
• Slack
• Google Workspace
• Issue and Project Tracking Software (Jira preferred)

What we are offering

• Career game changer – A truly unique experience to work for a fast-growing company in a role with unlimited growth potential.
• Excellent benefits
• Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.
• Uber Eats weekly lunch stipend for in-office days
• Udemy License and Personal Learning Budget – We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.
• Annual parking stipend – Duh. We help people park!
• The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.
• Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program.
• Wellness program – a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits.
• A workplace recognized as CityLights award winner by 1871, 2026 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity.

Compensation

Depending on your skillset and experience, you can expect your compensation to be between $49,600 ($23.84/hr) to $62,000 ($29.80/hour) as well as a discretionary bonus and leading total rewards package including stock options.