Technical Account Manager, US Pest

Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period!
• For more information about our benefits, see below!

About the Role

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Duties & Responsibilities

• Proactively monitors service performance against KPIs, problem solves with operational leaders and National Accounts to ensure performance thresholds are met.
• Drives technical improvement to protocols and service delivery processes to improve customer retention and operational efficiency.
• Support your assigned customers nationally with required data (trackers).
• Reduce risk and infestation for your customers (nationally) and all Technical Account Manager (TAM) accounts.
• Attend customer review meetings, producing and delivering management information to keep your customer informed and engaged on pest control, namely the trends, risks and recommendations across their portfolio.
• Reduce infestation (and therefore non-productive visits) for your local Rentokil branches.
• Conduct monthly QA quota and supporting audit excellence.
• Coordination with TSM (Technical Service Managers) and operations teams to ensure proper awareness or conditions, methods of deescalation, and training of team members.
• Support our Digital Development Manager with PestConnect issues if required.
• Support your SAE's with the upselling innovation to our premium retail customers.
• Travel up to 60% to various field and customer locations.

Candidate Requirements

• Education: Bachelor's degree in biological science or entomology or related sciences is preferred, but not required. Associate Certified Entomologist (A.C.E) or Board Certified Entomologist (B.C.E) preferred (or ability to obtain within 6 months of entering the role).
• Experience: A minimum of 5 years of related structural pest management experience is required.

Skills & Competencies

• PCQI (Preventive Controls Qualified Individual) Preferred
• CP-FS (Certified Professional - Food Safety) Preferred
• Strong project management skills
• Strong change management skills
• Building relationships, both internally and externally
• Written and verbal communication skills, including delivery of formal presentations
• Strong analytical and problem-solving skills

Pay & Benefits

• Compensation: While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
• Pay Range: Yearly: $85,600.00 - $111,200.00

Why Choose Us?

• A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
• We offer professional and personal growth opportunities through training and development programs. We also provide tuition reimbursement benefits for Full-Time Colleagues.
• We offer comprehensive health and wellness benefits, including medical, dental, vision, disability, and life insurance. We also provide savings and retirement plans with company-matching contributions.
• We prioritize work-life balance with vacation days, sick days, company-paid holidays, and floating holidays. We also have a company mindset that prioritizes health, safety, and flexibility.

Additional Information

• This company is a Drug Free workplace.
• Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
• California residents click here to review your privacy rights.
• The following applies where applicable by law: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• Employees in this position perform work within customer's residences, property, and places of business often unsupervised and with access to vulnerable populations. They may have access to company and customer's records including personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, use, handle, and have access to regulated chemicals that could cause harm to humans or the environment if used inappropriately. They work closely with other colleagues, vendors and/or customers and must be able to resolve conflicts and disputes in a non-violent and non-disruptive manner. They may drive a company vehicle as a primary duty and must safely operate a vehicle on the public streets, and receive company equipment to perform work.
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