Technical Account Manager
About the role
The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software solutions, including Mendix, Graph Studio, AI Cloud, and SAS Language Compiler tools. This role focuses on guiding customers toward effective product utilization, establishing robust architectural views, and fostering trusted relationships with senior stakeholders.
Responsibilities
- Build trusted relationships with customer stakeholders like CIOs, CTOs, and enterprise architects. Serve as their strategic technical advisor.
- Collaborate with Account Executives (AEs) and Partner Managers to align technical adoption and growth priorities.
- Maintain a clear view of customer architecture, advising on product integration.
- Develop and own Customer Adoption Plans aligned to customer strategies, ensuring progress and alignment.
- Lead technical kickoffs and adoption enablement activities (e.g., workshops, account reviews) to drive customer self-sufficiency.
- Prototype and lightly integrate solutions as needed; engage Specialists for heavy builds.
- Align with Expert Services for implementations, focusing on adoption health.
- Shape new technical use cases and identify scaling opportunities across products.
- Track adoption health and pipelines while supporting internal reviews and account planning.
- Collaborate across Siemens teams and use internal tools to streamline processes.
- Share adoption best practices and contribute to playbooks and reference materials.
- Mentor TAMs and team members, driving technical excellence.
- Capture adoption insights and provide structured feedback to the Field CTO.
- Advocate for customer needs internally, ensuring alignment and addressing blockers.
Requirements
- Deep Adoption Expertise: Expertise in the adoption and account discipline, with breadth across all four products and practitioner-level hands-on capability for prototyping, demos, and product work.
- Software, Data & AI Practices: Proficiency in delivery practices and technical execution across software, data, and AI solutions.
- Wider Siemens Portfolio Awareness: Familiarity with the broader Siemens portfolio to identify integration opportunities and adjacent solutions.
- Tech Account Planning: Develop technical account plans and align adoption strategies with customer goals and priorities.
- Architectural Advisory: Advise on architectural landscape mapping and integration of products into customer environments.
- Stakeholder Relationship Management: Build and maintain relationships with senior stakeholders such as CIOs, CTOs, enterprise architects, and business leaders.
- Orchestration & Collaboration: Coordinate across teams (AEs, Specialists, Expert Services, Partner Managers) for seamless execution and adoption.
- Voice-of-Customer Advocacy: Capture structured feedback and represent customer needs to influence product roadmaps while providing technical input to bids and RFx processes.
- Mentoring & Knowledge Sharing: Coach TAM peers, contribute to adoption best practices, and enable customer self-sufficiency.
- Growth Mindset & AI Proficiency: Embrace self-development, a growth mindset, and skilled use of generative AI to improve efficiency and quality in daily work.
Qualifications
- Degree in computer science, engineering, or a related field; advanced degrees are welcome.
- Demonstrated experience in technical customer management, consultancy, presales, or similar roles within software or technology.
- Flexible work environment with potential travel as required for customer engagements.
Skills
- Strong communication and interpersonal skills.
- Ability to manage multiple projects and prioritize tasks effectively.
- Experience with project management tools and methodologies.
- Knowledge of industry trends and best practices in software development and customer management.
Benefits
- Competitive compensation package including base salary and bonus opportunities.
- Flexible work schedule and remote work options.
- Health insurance coverage.
- Retirement savings plan.
- Professional development opportunities.
Pay
$160,000 - $270,000 a year
Schedule
Full-time
Company Information
Mendix is a Low-code App Development Platform. Mendix, the global leader in enterprise low-code, promotes collaboration between Business & IT teams so that an entire organization can participate in the application development process. Thousands of forward-thinking companies like Ford Auto, Zurich Insurance, Freshfields, and Red Bull have benefited from Mendix's platform.
Siemens is a Top 10 Global Software Company and a leader on Fast Company’s Most Innovative Companies in the World! With the acquisition of Mendix in 2018, Siemens Digital Industries Software is driving transformation to enhance the digital enterprise where engineering, manufacturing, and electronics meet the future of innovation. Mendix employees have the opportunity to work in a hyper-growth environment with the support of Siemens’ unbeatable legacy and resources.