Technical Account Manager, Observe

About the role

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results.

Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster. Now, as a core part of Snowflake, we’ve reached a major milestone in the evolution of the Snowflake platform. By bringing AI-powered observability directly into the Snowflake ecosystem, we’ve created the first truly unified platform for telemetry and business data.

This is a hands-on, post-sales technical role focused on long-term platform adoption, optimization, and technical partnership. You will work directly with SRE, DevOps, platform, and engineering teams to embed Observe into daily workflows, evolve telemetry strategy over time, and continuously improve reliability, performance, and cost efficiency. This role is ideal for an experienced observability practitioner who enjoys being deeply embedded with customer teams, solving real production challenges, and acting as a trusted technical advisor in complex enterprise environments.

Responsibilities

• Serve as the primary technical owner and trusted advisor for assigned strategic accounts
• Build deep familiarity with customer architectures, datasets, use cases, and operational goals
• Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows
• Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost
• Lead regular health checks, architecture reviews, and proactive improvement initiatives
• Identify new use cases and expansion opportunities aligned to customer outcomes
• Coordinate technical escalations and advocate across Support, Engineering, and Product when needed
• Provide clear technical guidance during change events, scaling initiatives, and complex operational scenarios

Requirements

• 7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles
• Strong hands-on experience operating production observability platforms
• Direct experience with leading observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), or similar platforms
• Practical experience with OpenTelemetry, including signals (logs, metrics, traces), instrumentation strategies, collectors, and telemetry pipelines
• Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices
• Experience improving operational outcomes (incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization)
• Ability to lead complex technical conversations with practitioners and engineering leadership
• Strong written communication skills for architecture summaries, optimization plans, and executive-ready updates
• A pragmatic, consultative mindset focused on solving real-world production problems

Nice to Have

• Experience helping organizations standardize or evolve telemetry strategies using OpenTelemetry
• Experience modernizing from legacy logging or monitoring tools to modern observability platforms
• Familiarity with cloud-native services (AWS, GCP, Azure) and Kubernetes-based environments
• Experience influencing architecture or platform decisions in enterprise environments
• Exposure to incident management platforms such as PagerDuty, Opsgenie, or VictorOps
• Experience mentoring or guiding other engineers in observability best practices

How This Role Fits

Technical Account Managers ensure Observe becomes a durable, high-impact part of how customers operate and improve their systems. They translate platform capabilities into measurable operational value and deepen long-term technical trust with strategic customers.

Pay

The estimated base salary range for this role is $148,000 - $194,200. Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending & health savings account
• At least 12 paid holidays
• Paid time off
• Parental leave
• Employee assistance program
• Other company benefits