Technical Account Manager, MSP / IT Services (3+ yrs exp. req. / Remote)

Responsibilities

• Manage relationships with an assigned portfolio of active client accounts
• Serve as the main contact for client needs, concerns, and escalations
• Lead Technology Business Reviews and discuss client IT roadmaps
• Identify projects, upgrades, licensing needs, and growth opportunities
• Ask discovery questions to understand pain points, business goals, technical gaps and budget
• Present IT recommendations tied to client goals and budgets
• Partner with engineers to scope solutions and next steps
• Track account health, client activity, and opportunities in CRM
• Monitor retention risks and address issues before they escalate
• Keep clients informed on relevant security, device, infrastructure, and application needs

Qualifications

• 3+ years of technical account management or customer success experience required
• Experience retaining and growing a long-term B2B client portfolio required
• MSP, IT services, or related technology industry experience required
• Knowledge of IT infrastructure, cybersecurity, networking, MDM, and cloud required
• Technical communication and solution coordination required
• Executive-level communication, relationship management, and negotiation skills required
• Willingness to travel approximately 20% for client meetings required

Benefits

• Health Insurance
• Holidays
• Paid Time Off
• Internet/Phone Reimbursement

Pay

• $100,000 - $115,000 + Sales Bonus ($110k-125k OTE)

Schedule

• Typical Hours: Monday – Friday, 40-45 hours per week
• Travel: Approximately 20%; mostly client visits, quarterly meetings at HQ

Start Date

• ASAP