Technical Account Manager (Central)

About the role

Join Wiz, a leading player in the rapidly growing market of cloud and AI application security. Trusted by over 50% of the Fortune 100, we empower teams to secure their cloud and AI applications by integrating code, cloud, and runtime into a unified context. Our mission is to protect the infrastructure of our customers, enabling them to innovate and grow.

Responsibilities

• Plan and execute strategies to drive customer adoption and use of the Wiz platform.
• Provide both strategic and technical guidance to customers throughout their Wiz journey, from onboarding to operationalization and beyond.
• Serve as the primary technical contact for your book of customers, addressing technical questions and issues via various channels.
• Monitor emerging cloud security threats and continuously develop your domain expertise.
• Stay updated on new Wiz features and functionality to accelerate your customers' success.
• Drive adoption, business value realization, and customer satisfaction by ensuring your customers are delighted and see value from their Wiz purchases.
• Help customers develop success plans aligned with their organizational security and compliance objectives.
• Unblock adoption as necessary by working with internal and external parties to resolve people, process, and technology issues.
• Report progress and results to key Wiz and customer stakeholders in executive-friendly communications and quarterly business reviews (QBRs).
• Advocate for your customers by understanding and representing their needs to internal Wiz stakeholders, capturing feature requests, and liaising with Product and Engineering teams.
• Build and scale a world-class TAM organization, driving improvements in Wiz’s TAM motion and having an impact across GTM teams.
• Develop documentation, mentor associate TAMs, and deepen your technical subject-matter expertise.
• Partner cross-functionally with internal teams to improve processes and enhance the overall customer experience.

Requirements

• Overall 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product.
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
• Strong understanding of cloud services and architecture of at least one CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer).
• Familiarity with cloud-security best practices, common threat models, and CNAPP use cases. Experience with security certifications or helping organizations address cloud-security challenges is beneficial.
• Familiarity with container technologies (Docker, Kubernetes), DevOps technologies (CI/CD, IaC, Version Control Systems), and operating system concepts.
• Strong problem-solving skills, able to troubleshoot complex technical issues and drive resolution across nebulous structures, both internal and external.
• Proven track record of successfully managing a book of business with 5-10+ customers.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.

Qualifications

• Ability and willingness to continuously learn emerging cloud/security technologies.
• Willingness to work across multiple communication channels and platforms to assist your customers.
• Ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health and identify trends to inform customer success and retention initiatives.

Skills

• Technical Account Management (TAM)
• Cloud Security Expertise
• Customer Success
• Strategic Planning
• Problem-Solving
• Communication and Interpersonal Skills

Benefits

At Wiz, we offer a comprehensive benefits package, including:

• Base Salary
• Performance-based Bonus
• Equity Incentives
• Comprehensive Health Insurance
• Flexible Work Arrangements
• Professional Development Opportunities
• Employee Assistance Programs

Pay

The base salary for this full-time position is within the range of $100,000—$125,000 USD, depending on location and additional factors. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Schedule

This is a full-time position.