Technical Account Manager, AWS Enterprise Support, Strategic Industries

About the role

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center.

You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.

Responsibilities

• Act as the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.
• Work proactively to help craft and execute strategies to drive customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
• Proactively keep customers’ AWS environments operationally healthy and resilient.
• Develop close relationships with customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
• Represent AWS within a customer’s environment and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
• Work with appropriate engineers and service teams to see issues through to resolution; this role is not directly hands-on within the customer’s environment for troubleshooting customer support issues.
• Travel 10% or more as needed.

Requirements

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for three (3) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development in a distributed systems environment.
• Bachelor’s degree.

Preferred Qualifications

• Experience with AWS services or other cloud offerings.
• Experience in internal enterprise or external customer-facing environment as a technical lead.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Pay

• USA, CA, San Francisco — $151,000.00 – $204,300.00 USD annually
• USA, CA, Sunnyvale — $151,000.00 – $204,300.00 USD annually
• USA, GA, Atlanta — $131,300.00 – $177,600.00 USD annually
• USA, NY, New York — $144,500.00 – $195,400.00 USD annually
• USA, TX, Dallas — $131,300.00 – $177,600.00 USD annually
• USA, VA, Arlington — $131,300.00 – $177,600.00 USD annually
• USA, VA, Herndon — $131,300.00 – $177,600.00 USD annually
• USA, WA, Seattle — $131,300.00 – $177,600.00 USD annually